Head Housekeeper

HC Facility Management Limited; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facility management company seeks a qualified manager to ensure site profitability and maintain high-performance standards through effective staff recruitment, training, and operational management. The role offers opportunities for career progression, a personal development plan, and various employee benefits like holiday entitlement and a pension scheme.

Benefits

Personal development plan

Career progression opportunities

Automatic enrolment into pension scheme

Recognition and awards

Up to 28 days paid holidays

Qualifications

• Experience in facility management or a similar role.
• Ability to manage staff and resources effectively.
• Strong understanding of health and safety regulations.

Responsibilities

• Manage wages, staff recruitment, and training.
• Ensure compliance with health and safety standards.
• Maintain cleanliness and client satisfaction.

Skills

Leadership

Communication

Problem Solving

Staff Training

Job description

To maximise the profitability of the site by achieving PR targets, wages, cleanliness standards, overheads, and other business and financial goals. Ensure site consistency through quality staff recruitment and training, demonstrating effective leadership skills, and adhering to all policies and procedures.

Reports directly to the Multi-site HHK/District manager.

Join us and you will receive:

• A personal development plan to support your induction and a learning & development framework for your career with the company.
• Career progression opportunities.
• Automatic enrolment into a workplace pension scheme.
• Recognition, incentives, and awards.
• Up to 28 days paid holidays.

Commercial responsibilities:

• Manage wages in line with productivity targets and review projections regularly to enable accurate scheduling of hours. Organise workload and staff effectively.
• Manage PR performance and implement necessary actions to improve.
• Ensure management hours are aligned with budget.
• Control overheads by reviewing orders against budget where applicable.
• Maintain cleanliness standards according to client expectations and customer feedback, ensuring standards are achieved daily to ensure client satisfaction.

Business responsibilities:

• Ensure all company systems are actioned promptly and adhered to.
• Recruit quality staff using the company's system and professional interviewing techniques to maintain headcount.
• Provide professional training to all staff to meet job requirements.
• Regularly brief staff on key performance areas.
• Communicate regularly with clients and review feedback daily.
• Ensure all SLAs are being delivered.
• Use a problem-solving approach to address issues under your control.
• Adopt a hands-on approach where necessary to deliver results.
• Maintain a good professional relationship with clients at all times.

Key responsibilities:

• Ensure all legal aspects are compliant and delivered to standard.
• Meet all Health and Safety requirements as per HASAWA to ensure staff safety.
• Guarantee staff and property security through adherence to policies and procedures.
• Project a professional image and attitude, following the company uniform policy and standards at all times.
• Ensure staff meet performance standards consistently.
• Maintain a zero-tolerance approach to performance issues.
• Adhere to all personnel policies and procedures laid down by the company.
• Perform any other duties as directed by the company.