Barback

Sutton Hotel Collection; Clewer Village; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Discounted hotel breaks

On-site parking

Heka benefits platform

Salary sacrifice schemes

Learning & development

Job summary

The Sutton Hotel Collection is opening Pennington’s, a new British Brasserie at the Castle Hotel Windsor. As a Barback, you will support bartenders, stock the bar, and keep service flowing during shifts. Experience in busy bars or hospitality helps, and Friday–Sunday availability is required.

Castle Hotel Windsor offers a collaborative team environment, strong learning opportunities, and a range of staff benefits as part of a family-owned group renowned for guest-focused hospitality.

Qualifications

• Customer Service experience is essential, with previous bar or restaurant experience an advantage.
• Availability to work Friday, Saturday and Sunday.

Responsibilities

• Keeps the bar stocked, clean and well-arranged during shifts.
• Supports bartenders with service, restocking, garnishes, ice and glassware.
• Clears tables and delivers food and drinks to tables; maintains bar area cleanliness.
• Communicates with bartenders, servers and managers to ensure efficient service.
• Assists during busy periods and handles unexpected shortages calmly.

Skills

Organisational skills

Time management

Attention to detail

Communication

Teamwork

Customer service

Multitasking

Problem-solving

Basic bar knowledge

People person

Bar experience

Energy & work ethic

Calm under pressure

Cocktails & spirits interest

Flexible shifts

Long term commitment

Job description

Barback – Castle Hotel, Windsor - £12.81 per hour plus TRONC and superb benefits. Full time and part time roles.

Start date July 2026.

The Castle Hotel Windsor is a landmark hotel on Windsor High Street, directly opposite Windsor Castle and at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine deep local knowledge with warm, confident hospitality for guests from around the world.

With significant investment underway, including newly refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter.

As part of Sir Richard Sutton Ltd, a family-owned business, the hotel offers the opportunity to grow within an organisation committed to excellence, people development and building a beautiful legacy for the future. We aim to create environments where teams feel supported, trusted and proud of the experience they create together.

About the role:

Join the opening team at Pennington’s, a brand-new British Brasserie opening soon within the historic Castle Hotel. As a barback, you are our bartenders support. You will ensure that the bartender has everything they need during service to keep everything running smoothly: clean glasses, enough garnishes, liquor, beer and spirits, ice cubes, etc.

Our barbacks clear tables and deliver food and drinks to tables, keeping our bar areas clear and tidy at all times as well as supporting the bar-tenders in every situation possible. Customer Service experience is essential, with previous bar or restaurant experience an advantage. You must be available to work Friday, Saturday and Sunday.

As a Barback you'll need:

• Organisational skills: Keeps the bar stocked, clean, and well-arranged throughout a shift.
• Time management: Prioritises multiple tasks during busy periods.
• Attention to detail: Notices when supplies are running low and maintains cleanliness and presentation.
• Communication: Works closely with bartenders, servers, and managers to ensure efficient service.
• Teamwork: Supports colleagues and contributes to a positive working environment.
• Customer service: Interacts professionally and courteously with guests when needed.
• Multitasking: Handles stocking, collecting glassware, preparing garnishes, and cleaning simultaneously.
• Problem-solving: Responds quickly to unexpected shortages or busy service periods.
• Basic bar knowledge: Understands common drinks, glassware, spirits, beers, wines, and bar equipment.
  What We’re Looking For:

• You’re a natural people person with a positive, can-do attitude.
• Previous experience behind a busy bar, in an independent restaurant, brasserie, or hospitality venue is a big plus — but great energy and work ethic matter just as much.
• You stay calm under pressure and enjoy working in a fast-paced environment.
• Passionate about cocktails, wine, spirits, and delivering great hospitality.
• Comfortable working a mix of shifts, including evenings and weekends.
• Long term commitment.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

Here are some of the benefits you will receive, when you join us:

- Free and discounted hotel breaks - From the first day of service, you can benefit from a free break of one/two days in any Sutton Hotel Collection hotel, in a 12-month period. Additionally you, your family and your friends are also entitled to discounted stays across all of our hotels and dining in our restaurants.

- Heka benefits platform – your access to Heka begins from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness focussed products, experiences and schemes including health cash plans and gym memberships.

- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply)

- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)

- Loyalty awards, annual social and celebration events.

- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.

- Wisdom Wellbeing - A confidential service offering C therapy, up-to-date information, support and advice on a broad range of subjects.

- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place.