Head Cashier

Rank Group; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking casino group as a Head Cashier, where you'll lead cash desk operations and ensure exceptional customer experiences. This role blends leadership with cash management, requiring a keen understanding of security measures and a passion for customer service. As part of an expanding team, you'll mentor fellow cashiers, uphold high standards of accuracy, and contribute to a welcoming atmosphere. If you're ready to make a significant impact in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• Experience as a Cashier to mentor and train others.
• Strong understanding of cash desk legislation and procedures.
• Excellent communication skills for engaging with customers.

Responsibilities

• Lead cash desk operations with a focus on security and customer satisfaction.
• Mentor and motivate team members for a vibrant work environment.
• Ensure adherence to all cash management protocols.

Skills

Cash Management

Customer Service

Leadership

Communication Skills

Education

PFL Licence issued by the Gambling Commission

Tools

Cash Desk Computer System

Job description

At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages