Head Cashier

Grosvenor Casinos Limited; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Head Cashier to lead their cash desk operations. In this pivotal role, you will ensure compliance with security measures while providing top-notch customer service. Your leadership will inspire and mentor a team, fostering a vibrant and engaged workforce. If you possess a strong background in cash management and a passion for customer satisfaction, this is the perfect opportunity for you to shine and make a significant impact.

Qualifications

• Experience as a Cashier to mentor and set an example for the team.
• Knowledge of cash desk legislation and procedures for training purposes.

Responsibilities

• Lead the cash desk team while ensuring adherence to security measures.
• Coach and motivate team members to provide exceptional customer service.

Skills

Cash Management

Customer Service

Leadership

Communication Skills

Education

PFL Licence

Tools

Cash Desk Computer System

Job description

Job Description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages

Additional Information