Head Cashier

TN United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at an established casino group, where your role as Head Cashier goes beyond transactions. You'll lead a vibrant team, ensuring security while delivering exceptional customer service. With opportunities for growth and innovation, this is an exciting time to contribute to a community hub that prioritizes customer excellence. If you're passionate about cash management and enjoy mentoring others, this position offers a rewarding environment to thrive in.

Qualifications

• Experience in accurate transactional work as a Cashier.
• Strong understanding of cash desk legislation and procedures.
• Ability to mentor and train other cashiers.

Responsibilities

• Lead and manage cash desk operations with a focus on security and customer satisfaction.
• Coach and motivate the cashier team to ensure excellent service.
• Conduct cash desk competency interviews and training.

Skills

Cash Management

Customer Service

Leadership

Communication Skills

Education

PFL Licence

Tools

Cash Desk Computer System

Job description

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At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialise, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!

As we embark on an exciting period of growth, there's never been a better time to join our team. We’re committed to customer excellence and ensuring not only our customers, but our colleagues are at the heart of everything we do. It's a great time to be part of Grosvenor Casinos as we continue to expand, innovate, and create memorable experiences for everyone.

Job Description

In the dynamic role of a Head Cashier, your responsibilities stretch far beyond the processing of transactions. Your adept leadership at the cash desk is paramount, requiring a steadfast adherence to the company's security measures while simultaneously prioritising customer satisfaction.

With a blend of precision in cash management and a flair for exceptional customer service, you’ll set the standard. You’ll be a mentor—coaching, motivating, and nurturing your team will be essential for fostering a vibrant, engaged workforce. This multifaceted position demands a unique blend of vigilance, empathy, and unwavering commitment to excellence.

Qualifications

• A history of accurate transactional work as a Cashier to act as a role model to other cashiers.
• A strong understanding and familiarity with all legislation, codes and procedures relating to the cash desk to act as a point of reference for cashier training and queries and to conduct cash desk competency interviews
• A thorough understanding of the cash desk computer system
• A current PFL licence issued by the Gambling Commission
• Fantastic communication and social skills to ensure you excite and entertain all customers at all stages