HART Referral, Duty & Programming Officer

Leicestershire County Council; Leicester; Hybrid; GBP 29,000 - 36,000; Full time

Job summary

Leicestershire County Council is recruiting for a role within the HART service at County Hall, Leicester. The post involves supporting short-term care and reablement, helping people regain independence and facilitating timely discharge from hospital.

Applicants should have at least 4 GCSEs including English, experience in adult social care, and strong ICT and communication skills. DBS check required and flexible working options available.

Qualifications

• Minimum of 4 GCSEs A-C grades including English Language or equivalent.
• Experience of working within an Adult Social Care and customer facing role.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

Skills

Experience in adult social care

Risk management

Team working

Communication skills

Keyboard skills

Education

GCSEs A-C incl English

Tools

Microsoft Word

Excel

Outlook

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£27,717 - £29,076 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type:Fixed Term (9 months) /Secondment (9 months)

Closing Date:23rd October 2026

Interview Date(s):TBC

Previous applicants need not apply.

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working within an Adult Social Care and customer facing role.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jane Wesson - HART Recruitment and Quality Manager

Email: [e-mail]

Tel: [phone]

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.