HART Referral, Duty & Programming Officer

Leicestershire County Council; Glenfield; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Enhanced DBS check

Flexible working options

Job summary

Leicestershire County Council is recruiting for a HART service role based at County Hall, Leicester. The post delivers short-term adult social care support, reablement, and timely discharge assistance for hospital patients.

You will work in a team, handle customer enquiries, reference ICT databases, and use Word, Excel and Outlook. A DBS check is required and enhanced disclosure applies. Flexible working options may be discussed; 37 hours per week, salary £27,717–£29,076 per annum.

Qualifications

• GCSEs A-C including English or equivalent.
• Experience in Adult Social Care and customer-facing role.
• Experience managing risk and signposting queries.
• Experience working in a customer service or contact centre.
• Familiar with ICT databases and MS Office (Word, Excel, Outlook).

Skills

Communication skills

Teamwork

Problem solving

Attention to detail

Keyboard skills

Education

GCSEs A-C including English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

ICT databases

Job description

Organisation:Leicestershire County Council

Work Location:Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA

Salary:£27,717 - £29,076 per annum (pro rata for part time)

Working Hours:37 hours per week

Contract Type:Secondment (12 months)

Closing Date: 21st September 2026

Interview Date(s):TBC

This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply.

About the Role

The HART service provides several care and support offers under its registration as a domiciliary care service. This includes, reablement, which helps people return home from hospital, or prevent them from being admitted to hospital, and regain, their independence. Homecare support to facilitate the timely discharge from acute and community hospitals to better understand the needs of the person once they have been able to return home. Short term crisis support for those experiencing an urgent social care need. These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

• Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
• Experience of working within an Adult Social Care and customer facing role.
• Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
• Experience of working effectively as part of a team, support and developing colleagues and have experience working within a customer service or customer contact centre.
• Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
• Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
• Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.

In addition, we also expect you to share our commitment to our valuesand to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability.We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jane Wesson - HART Recruitment and Quality Manager

Email: [e-mail]

Tel: [phone]