SPA Referral Advisor

Hpft; St Albans; On-site; GBP 27,000 - 29,000; Full time

Job summary

Hertfordshire Partnership Foundation Trust is seeking a full-time Administrator for the Single Point of Access in St Albans. You will manage enquiries by phone, fax or letter, assess referral urgency, and support clinicians according to established pathways.

The role includes a comprehensive training program on site, 37.5 hours per week, and a salary of £27,106–£28,850 per annum pro rata. Sponsorship is not offered, and you must have the right to work in the UK.

Qualifications

• GCSEs including English Language are required.
• Proficient with basic IT and word processing.
• Experience using MS Word/Excel is desirable.

Responsibilities

• Be the first point of contact for users and carers.
• Answer telephone calls and direct to clinicians.
• Identify urgent referrals and route to SPA clinician.
• Process inbound/outbound post and manage communications.
• Work to agreed pathways supporting clinical advisors.

Skills

GCSEs including English Language

Word

Excel

Education

NVQ 3 or equivalent

Tools

Word

Excel

Job description

Main area Admin Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift Pattern: 7:00-15:00 and 11:30-19:30) Job ref 367-A&UC-9908-D

Site 99 Waverley Road, St Albans, AL3 5TL Town St Albans Salary £27,106 - £28,850 per annum pro rata (5% HCAS included) Salary period Yearly Closing 20/10/2026 23:59

Values Based Screener

At Hertfordshire Partnership Foundation Trust we are looking for people to join us who share our values and those of the NHS. Before your application can be considered please take part on our online values questionnaire, which you can find below. When you have finished you will be sent a 'completion code' by email, which will be valid for 6 months and required to submit your application form.

We have a permanent position for an administrator based at our friendly Single Point of Access Service in St Albans!

You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication.

You will use information systems to establish the urgent status of potential new referrals.

Your will manage day to day enquiries and requests for information.

You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department.

There will be a full training programme from an outstanding organisation and be fully supported in your training. We offer a full 8-12 week on site training program.

Vacancy may close early if sufficient candidates apply.

Please be aware that this role is NOT eligible for Sponsorship. You must have the right to work in the UK. If you are on a graduate visa, you must have at least 12 months before expiry date.

If you already work for HPFT on a health and care visa, you will NOT be able to transfer your visa to this role as this role is NOT eligible for Sponsorship

Main duties of the job

• To be the first point of contact for the service user or carer / relative, establishing the nature of the communication
• To answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisation
• To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner
• To effectively manage incoming and outgoing post
• To establish priorities, work independently, and proceed with objectives with minimal supervision.

The Single Point of Access is a Monday to Friday service and Referral Advisers will be expected to work a shift pattern to cover

Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. E verything is underpinned by choice, independence and equality, with our Trust values embedded throughout:

Welcoming. Kind. Positive. Respectful. Professional.

Detailed job description and main responsibilities

• Will be responsible for inputting new referrals onto SPA data
• To provide information to callers in response to enquiries for information, accessing relevant electronic/web-based information
• To check the electronic patient systems to establish whether an individual is previously/already known and open to the
• To enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislative
• To identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.
• To contribute to the continuous improvement of service provision by communicating service userTo effectively manage incoming and outgoing
• To establish priorities, work independently, and proceed with objectives with minimal

For full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.

Person specification

Qualifcations

• Good level of education GCSE s or equivalent including English LanguageGood level of numeracy
• NVQ 3 or equivalent experience or willing to work towards this qualification

Previous Experience

• Knowledge and experience of working with those experiencing mental health and/or learning disability difficulties
• Be proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished work
• The ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescales

Communication Skills

• Ability to communicate effectively when under pressure
• Excellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to face
• Good customer care skills

Please note, we do not charge fees for job applications, recruitment processes, sponsorship arrangements, or employment offers. Please see the Trust careers vacancy webpage and Trac as the only authorised routes for recruitment communications, applications and verification of job offers.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.