Harry Potter Studio Retail Associate

Warner Bros. Discovery; Leavesden; Sur place; GBP 15 000 - 22 000; Temps partiel

Avantages offerts par ce poste

25 days holiday (pro‑rata)

On-site gym access

Staff discounts on tickets & retail

Staff shuttle / parking

Pension and healthcare options

Résumé du poste

Warner Bros. Studio Tour London is seeking a Retail Associate to provide memorable customer experiences during evening hours and support our retail operation.

You will deliver great service, maintain product presentation, and assist both shopfloor and back‑of‑house activities through to the end of the trading day. If you are passionate about customer service and enjoy bringing the Harry Potter world to life for visitors, we’d love to hear from you.

Qualifications

• Passion for delivering great customer service.
• Positive, enthusiastic and resilient attitude.
• Willingness to work across both shopfloor and back-of-house areas.
• Comfortable using tills, basic technology and following processes.
• Retail experience is helpful but not essential; full training provided.

Responsabilités

• Deliver friendly, knowledgeable and engaging customer service, using product knowledge to bring the Harry Potter world to life.
• Work with colleagues and Team Leaders to deliver smooth day-to-day retail operations.
• Replenish stock and maintain product availability and presentation across shopfloor and back-of-house.
• Engage customers to find the right products and suggest thoughtful gifts.
• Adapt to changing priorities during busy periods and embrace new tools and processes.
• Contribute to an inclusive and welcoming experience and maintain high standards of behaviour.

Connaissances

Customer service

Positive attitude

Shopfloor & back-of-house

Till usage & tech

Retail experience helpful

Description du poste

Warner Bros. Studio Tour London is seeking a Retail Associate to provide memorable customer experiences during evening hours and support our retail operation.

You will deliver great service, maintain product presentation, and assist both shopfloor and back‑of‑house activities through to the end of the trading day. If you are passionate about customer service and enjoy bringing the Harry Potter world to life for visitors, we’d love to hear from you.