Retail Associate

Warner Bros. Entertainment Inc.; Watford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Holiday allowance

Gym access

Screener App access

Staff discounts

Shuttle bus

Staff parking

Pension scheme

Medical cash plan

Job summary

Warner Bros. Studio Tour London - The Making of Harry Potter is seeking a Retail Associate to deliver outstanding customer service, operate tills, and keep merchandise stocked to ensure smooth guest flow. You will thrive in a fast-paced environment with strong teamwork and initiative.

The role requires flexibility for weekend work and varied shifts, with on-site location and training periods. You will support stock replenishment, maintain high service standards, and contribute to a memorable

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to operate tills and handle transactions accurately.
• Comfortable working in a busy environment with visual/audio stimuli.
• Ability to lift, carry and move boxes as needed.

Responsibilities

• Provide proactive customer assistance and engagement.
• Operate tills efficiently and accurately.
• Ensure products are available and well stocked for customers.
• Maximise sales opportunities to meet targets.
• Communicate clearly with visitors and colleagues.

Skills

Customer service

Cash handling

Fast-paced

Calm under pressure

Initiative

Storytelling

Job description

Responsibilities

• Proactively engage with and assist our customers.
• Operate our tills in an efficient manner.
• Help to ensure products are available to customers at all times.
• Ensure our sales targets are achieved by fully maximising all sales opportunities.
• This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli., Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, Skydance / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
  Effective, confident communication, engaging proactively with visitors and colleagues.
• Experience working in a fast-paced environment.
• The ability to keep calm under pressure.
• The initiative to identify jobs that need completed.
• An ability to work at pace whilst maintaining great customer service.
  Storytelling is, and will always be, the heart of what we do at Skydance.

Company

Our vision is to build a thriving entertainment ecosystem where stories and worlds are imagined, brought to life and experienced. We create for every age and audience, anchored by the strength of our content and experiences and the depth of our connection with fans. We are creator-first, audience-focused, tech-forward, globally scaled. Here, you'll work with talented teams that move fast, think boldly and collaborate with purpose to deliver results. We aim high, champion the best ideas and win together, earning the trust of our employees, creators, partners and audiences every day. If you're energized by the opportunity to help build the next-generation global media and entertainment company powered by creativity and technology, we'd be thrilled to welcome you aboard. LET'S GO!

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

At Warner Bros. Studio Tour London - The Making of Harry Potter, we pride ourselves in being renowned for our world class customer service and best in class products. Who we are looking for are naturally friendly, enthusiastic and all-round positive individuals who want to be proud of their work. So, what makes a fantastic Retail Associate? You see a queue at the till? You jump on to reduce the customers waiting time. We've run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It's about being positive, finding solutions, and having the confidence to do what's right for our customers.

Warner Bros. Studio Tour London - The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000+ reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'. Since launching, additions to the Studio Tour include Platform 9 ¾ featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, Warner Bros. Studios Leavesden acquired the Platform 9 ¾ group which sells Wizarding World merchandise, souvenirs, and collectibles.

Skydance is a next-generation global media and entertainment company, comprised of three business segments: Studios, Direct-to-Consumer, and TV Media. Skydance's portfolio unites legendary brands, including Paramount, Warner Bros., HBO and HBO Max, Paramount+, Pluto TV, CBS, CNN, CBS Sports, TNT Sports, Nickelodeon, Cartoon Network, MTV, Food Network, BET, HGTV, and Comedy Central.

Benefits

• £13.45 per hour
• 25 days holiday (pro-rata)
• GymPass or free access to our on-site gym
• Exclusive access to Paramount+, HBO Max and our Screeners App, with our exciting Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Café
• Option to join our pension scheme and medical cash plan, We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
• Contracts are for 32 or 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
• Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for events, for which you will be notified in advance.
• Availability required to work late nights, events and to support stock replenishment.