Hardware Tech Support Engineer - Multilingual (EMEA On-Call)

Quantum; Bracknell; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Supplemental health plans

Employee Stock Purchase Program

Job summary

Quantum in Bracknell is looking for a Technical Support Specialist to assist customers with product inquiries and technical issues. The ideal candidate should have a degree in Computer Science or a related field, along with strong bilingual communication skills in English and French.

Responsibilities include troubleshooting customer issues, documenting technical challenges, and mentoring team members. The role requires self-initiative to achieve customer satisfaction and engagement in an on-call weekend rota.

Qualifications

• Degree in Computer Science or technical field required.
• Excellent spoken and written English and French; other languages a plus.
• Ability to function in a team environment and take initiative.

Responsibilities

• Respond to customer inquiries via various communication methods.
• Troubleshoot and resolve technical issues with products.
• Document recurring issues to improve product quality.
• Mentor less experienced team members when needed.
• Participate in weekend support on-call rota.

Skills

Problem solving skills

Telephone skills

Troubleshooting

Organizational skills

Team player

Multi-tasking

Communication (English and French)

Education

Degree in Computer Science or equivalent

Tools

LINUX

MAC

Windows

Job description

Quantum in Bracknell is looking for a Technical Support Specialist to assist customers with product inquiries and technical issues. The ideal candidate should have a degree in Computer Science or a related field, along with strong bilingual communication skills in English and French.

Responsibilities include troubleshooting customer issues, documenting technical challenges, and mentoring team members. The role requires self-initiative to achieve customer satisfaction and engagement in an on-call weekend rota.