Hardware Systems Engineer - Technical Support (Metrology)

Infinitesima; Abingdon; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

3x salary death in service

BUPA private health care benefits

EMI Share scheme

Job summary

Infinitesima in Abingdon, UK, is seeking a Systems Engineer (Hardware) Technical Support Specialist to diagnose complex hardware faults on Metron3D systems and serve as the escalation point for Field Service and Applications.

You will collaborate with Engineering and Manufacturing to lead root-cause investigations, implement design improvements, and support manufacturing development with system integration and build troubleshooting.

Qualifications

• Hands‑on experience of precision electromechanical systems and opto‑mechanical assemblies.
• High‑stability instrumentation requiring sub‑micron precision.
• Vibration isolation, nano‑positioning stages, sensors and tight tolerance mechanical assemblies.
• Diagnosing complex system issues across mechanical, electronic and optical subsystems.
• A background in semiconductor equipment, scientific instrumentation or photonics.
• Analyzing how hardware, software and environmental factors interact.
• Explaining complex technical challenges clearly to key stakeholders.
• Works well across disciplines with Applications, Customer Support, Engineering and Manufacturing teams.

Responsibilities

• Provide advanced troubleshooting for complex hardware issues on installed Metron3D systems and manufacturing builds, acting as the technical escalation point for Field Service and Applications.
• Diagnose faults across mechanical, optical and electronic subsystems, including OEM modules and custom components, and reproduce and analyse customer-reported issues.
• Work hand in hand with the Technical Support Specialist (Control Systems) to trace system-level problems across hardware and control systems.
• Lead and contribute to structured root cause investigations, then agree permanent corrective actions, design improvements and process changes with Engineering and Manufacturing.
• Support Manufacturing Development Engineers with system integration, assembly and build troubleshooting, with input on manufacturability and system stability.
• Analyse field data, logs and performance reports, support failure analysis of returned parts, and turn lessons learned into troubleshooting procedures, diagnostic workflows and training for Customer Support and Applications.

Skills

Precision hardware

Opto-mechanical

Semiconductor equipment

Diagnostics expertise

Team collaboration

Job description

Infinitesima in Abingdon, UK, is seeking a Systems Engineer (Hardware) Technical Support Specialist to diagnose complex hardware faults on Metron3D systems and serve as the escalation point for Field Service and Applications.

You will collaborate with Engineering and Manufacturing to lead root-cause investigations, implement design improvements, and support manufacturing development with system integration and build troubleshooting.