Technical Support Specialist (Control Systems)

Infinitesima; Abingdon; Hybrid; GBP 55,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Private health care benefits

Generous EMI Share scheme

Job summary

Infinitesima is seeking a Technical Support Specialist (Control Systems) to support our cutting-edge Metron3D platform. Based in Abingdon, you'll provide advanced troubleshooting for complex microscopy systems in semiconductor environments, working closely with cross-functional teams.

The ideal candidate has a degree in Physics or Electronic Engineering and a strong background in motion control. We offer a competitive salary and benefits package, including private health care and flexible work patterns post-probation.

Qualifications

• Understanding of precision electromechanical and motion control systems.
• Experience working with high-stability instrumentation.
• Ability to analyze system logs and telemetry.

Responsibilities

• Provide advanced troubleshooting for control system issues.
• Act as technical escalation point for customer support teams.
• Support resolution of high-impact field issues.

Skills

Troubleshooting

Analytical skills

Communication

Problem-solving

Teamwork

Education

Degree in Physics or Electronic Engineering

Tools

Python

LabVIEW

C#

Job description

Would you like to be instrumental in enabling the next generation of semi‑conductors? Are you a Technical Support Specialist (Control Systems) who can diagnose and resolve complex system issues? Would you like to work on the control systems architecture of our state‑of‑the‑art Metron3D platform, including motion control, automation systems, sensors, feedback loops, networking and software‑hardware integration? Can you explain complex engineering issues to key stakeholders, including international customers?

Reward and Benefits

• £55,000 to £62,000 (depending on experience)
• 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme

Based in Abingdon, Oxford, UK, we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.

About the role

The role is ideal for an engineer with a strong background in high value complex microscopy instrumentation and precise motion control environments, who enjoys solving complex multidisciplinary problems in advanced semiconductor equipment.

Control Systems Technical Support

• Providing advanced troubleshooting and diagnostic support for control system issues across installed Metron3D systems and manufacturing builds
• Acting as a trusted technical escalation point for Customer Support, Field Service, and Applications teams on software‑hardware integration topics
• Investigating issues across motion control, sensors, feedback loops, and system automation
• Supporting the fast, effective resolution of high‑impact field issues affecting system performance

Motion Control & Precision Systems

• Analysing and troubleshooting closed‑loop control systems and feedback performance
• Working hands‑on with high‑precision sensors, encoders, and motion control components

Automation & Equipment Integration

• Supporting control system integration with semiconductor automation equipment, including EFEM interfaces and wafer‑handling robotics
• Ensuring stable communication, timing, and coordination across system components

System‑Level Diagnostics

• Working closely with the Technical Support Specialist (Hardware) and Customer Support Team to understand interactions between control software and hardware
• Reviewing system logs, control data, and diagnostics to identify root causes of instability or performance drift
• Producing clear, structured reports for both engineering and management audiences

Root Cause Analysis & Corrective Actions

• Identifying design, configuration, or process improvements to prevent recurring issues
• Supporting engineering teams in improving control system architecture and robustness
• Capturing lessons learned from field issues and feeding them back into internal knowledge bases

Technical Knowledge Development

• Developing and maintaining troubleshooting guides, diagnostic workflows, and technical documentation
• Supporting internal training for Customer Support, Applications, and Manufacturing teams

Cross‑Functional Support

• Taking part in cross‑functional technical and operational discussions to strengthen system‑level thinking
• Supporting User Acceptance Testing and wider product testing activities
• Collaborating with the Software team to support smooth and reliable software releases

Who we are looking for

• Understanding of precision electromechanical and motion control systems
• Working with high‑stability instrumentation requiring sub‑micron precision
• Confident with analysing system logs, telemetry and diagnostic outputs
• Exposure to semiconductor equipment, scientific instrumentation, photonics
• Working across multidisciplinary teams including hardware, software, applications, and manufacturing
• Communicating complex engineering issues to international stakeholders

Nice to have

• Python, LabVIEW, C#
• Familiarity with metrology tools, nano‑scale microscopy systems preferred
• Exposure to automation interfaces and semiconductor tool architectures

Education / Qualifications

Either a degree in Physics or Electronic Engineering or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.

We look for these attributes for our team

• Self‑management: Able to work independently, setting priorities for own work based upon the company goals and targets.
• Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognises the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals.
• Impact and Influence: Establishes themselves as the knowledge centre in their own field.
• Ownership & Initiative: React and address both short- and medium‑term issues and proactively takes action to solve them.
• Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target.

A bit about us

Infinitesima is a privately owned company founded in 2001, as a spin‑out of the University of Bristol, by CTO Professor Andrew Humphris. Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world.

Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration, locally and globally. We strive to foster an environment where everyone can contribute meaningfully and thrive.

Accessibility and Recruitment Process Support

If you require adjustments to take part in the recruitment process, please let us know, we’ll do our best to support you.

Interview Process

We use AI only to transcribe our interviews so we can focus fully on you instead of scribbling notes. The AI does not take part in any decision making at any stage. All hiring decisions are made by real humans based on the conversation we have with you.

Location and Work Pattern

All of our new UK team members are asked to work on site here at Abingdon during their first three months with us. We offer flexible, hybrid working where possible upon completion of probation.