Services Coordinator - Internal Engineering

GreensafeIT; Droitwich Spa; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Company events

Refer a friend

On-site gym

Job summary

GreensafeIT is seeking a Services Co-Ordinator within Internal Engineering in Droitwich to support the Breakfix service. The role focuses on delivering accurate quotations, handling customer enquiries swiftly, coordinating with the supply chain, and driving operational output through organised administration.

As part of a fast-paced team spanning several sub-departments, you will maintain records, monitor stock movements, and generate service performance reports while liaising with customers,

Qualifications

• Previous experience in a customer-facing role.
• Outstanding customer service skills with a professional and approachable manner.
• Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
• High attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proactive, adaptive, and able to respond effectively to changing priorities.
• A collaborative team player, committed to supporting colleagues and ensuring service success.
• Strong organisational and time management skills, with the ability to prioritise effectively.

Responsibilities

• Act as the first point of contact for customers, providing service information, updates, and responding to queries.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Ensure accuracy and attention to detail when preparing and issuing quotations.
• Maintain accurate records in the system, particularly in relation to stock movements.
• Proactively manage customer expectations by providing timely updates on repair progress.
• Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
• Collaborate effectively with key internal teams, including Technicians, Warehouse, and Sales.
• Liaise with external partners such as customers, suppliers, and logistics providers.
• Monitor and drive Technician activity to ensure compliance with agreed SLAs.

Skills

Customer-facing

Customer service

Administrative

Microsoft Excel

Attention to detail

Verbal and written communication

Organisational skills

Team collaboration

Prioritisation

Tools

MS Office

Job description

Services Co-Ordinator - Internal Engineering

Location: Droitwich

Salary: £25,000 per annum

Vacancy Type: Full TimeContract

Hours: Mon-Fri working hours 37.5 hour a week

The Service Coordinator plays a key role in supporting the Internal Engineering function, with a primary focus on the Breakfix service (reactive repair and maintenance). This is a fast-paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service.

The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation and administration.

As a Service Coordinator, the responsibilities are varied and require flexibility, covering a wide range of duties within the scope of the role.

At GreensafeIT, we are an IT recycler and supplier of IT services, we provide a comprehensive range of IT lifecycle services including IT spares and nationwide logistics, datacentre and office relocations, device configuration and builds, bonded stock solutions, on-site engineering support, project management services, while ensuring sustainability remains at the heart of everything we do.

Key Responsibilities

• Act as the first point of contact for customers, providing service information, updates, and responding to queries.
• Build and maintain strong relationships with customers, suppliers, and key stakeholders.
• Ensure accuracy and attention to detail when preparing and issuing quotations.
• Maintain accurate records in the system, particularly in relation to stock movements.
• Proactively manage customer expectations by providing timely updates on repair progress.
• Generate and deliver customer reports, including stock levels, dispatch status, and service performance.
• Collaborate effective with key internal teams, including Technicians, Warehouse, and Sales.
• Liaise with external partners such as customers, suppliers, and logistics providers.
• Monitor and drive Technician activity to ensure compliance with agreed SLAs.

Skills and Qualifications

• Previous experience in a customer-facing role.
• Outstanding customer service skills with a professional and approachable manner.
• Strong administrative abilities, with proficiency in Microsoft Office (particularly Excel).
• High attention to detail and accuracy in data entry.
• Excellent verbal and written communication skills.
• Proactive, adaptive, and able to respond effectively to changing priorities.
• A collaborative team player, committed to supporting colleagues and ensuring service success.
• Strong organisational and time management skills, with the ability to prioritise effectively.

Benefits

• Staff discount online store
• Company events
• Refer a friend Scheme - £150+
• On-site Fully Equipped Gymnasium