Hard Services Operations Manager

Pinnacle Group Limited; Swindon; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading UK provider is seeking a Hard Services Operations Manager in Swindon. The role involves managing Hard FM services, ensuring compliance, and fostering customer satisfaction. Join a values-driven culture that prioritizes trust and excellence.

Benefits

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Personal Development Plans

Qualifications

• Significant experience in Hard FM.
• Practical knowledge of Statutory compliance requirements.

Responsibilities

• Operational management of Hard Services.
• Manage project specific risks and customer satisfaction.

Skills

Management of Supply Chain

Statutory Compliance

Customer Satisfaction

Education

City & Guilds Mechanical Engineering qualification

Technical qualification in FM or building maintenance services

Tools

CAFM

BMS systems

Job description

Join to apply for the Hard Services Operations Manager role at Pinnacle Group Limited

5 days ago Be among the first 25 applicants

Join to apply for the Hard Services Operations Manager role at Pinnacle Group Limited

Pinnacle Group are looking for an experienced Hard Services Operations Manager to assist in the delivery our Total FM focused contract with proven ability of delivering Hard FM services within a challenging environment, demonstrating the ability to work individually as well as managing and supporting a team.

You will be joining our Total FM team based in Swindon.The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Operational Management of Hard Services delivered either in-house or by Providers, effective management of Providers on site.
• Manage and develop contributions to Life Cycle planning, implementation and monitoring in consultation with stakeholders
• Ensure compliance with all relevant statutory requirements.
• Ensure that procured products and services are of specified quality, are safe, compliant and from sustainable and traceable sources
• Manage project specific risks including the preparation, implementation, monitoring and review of risk management plans.
• Manage, monitor, review and improve technical services provided under the contract, either directly or through contractors.
• Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification.
• Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
• Assist the Contract Manager to proactively monitor and measure customer satisfaction both quantitively and qualitatively on a regular basis
• Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims.
  
  

Key Requirements

• City & Guilds Mechanical Engineering qualification
• IOSH Managing Safely qualification
• RP or AP Certification
• Technical qualification in FM or building maintenance services
• Significant experience in Hard FM
• Management of Supply Chain
• Implementation of Statutory Compliance PPM tasks.
• Practical knowledge and management of Statutory compliance requirements
• Working knowledge of SFG20
• Knowledge and implementation of SSoWs’
• Understanding and knowledge of CAFM and BMS systems
  
  

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Electric Vehicle Scheme

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

Referrals increase your chances of interviewing at Pinnacle Group Limited by 2x

Get notified about new Service Operations Manager jobs in Swindon, England, United Kingdom.

Cambridge, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 1 month ago

Gloucester, England, United Kingdom 1 week ago

Store Management Apprentice - Assistant Store Manager

Stow-On-The-Wold, England, United Kingdom 3 days ago

Stroud, England, United Kingdom 1 week ago

Store Management Apprentice - Assistant Store Manager

Senior Customer Relationship Associate (Deputising for Manager)

Abingdon-On-Thames, England, United Kingdom 1 week ago

Gloucester, England, United Kingdom 1 week ago

Hungerford, England, United Kingdom 2 weeks ago

Store Management Apprentice - Assistant Store Manager

Oxford, England, United Kingdom 1 week ago

Graduate Management Trainee - Chippenham / Trowbridge

Cambridge, England, United Kingdom 4 days ago

Cirencester, England, United Kingdom 1 week ago

Barnsley, England, United Kingdom 5 days ago

Swindon, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

Upton St Leonards, England, United Kingdom 1 week ago

Cirencester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.