Hard Services Engineering Manager

Mitie; Crawley; On-site; GBP 65,000 - 90,000; Full time

Job summary

Mitie Group is seeking a Hard Services Engineering Manager to lead engineering services at a technically complex site in Crawley. You will act as the M&E Technical SME, providing leadership, guidance, and assurance that engineering services meet safety, contractual, and business requirements.

Responsibilities include leading a multi-skilled team, managing contractors, and ensuring uptime and compliance while driving energy efficiency and continuous improvement.

Qualifications

• Proven experience leading engineering teams in complex environments.
• Strong knowledge of mechanical and electrical building services systems.
• Experience managing compliance, permits, and Safe Systems of Work.
• Excellent contractor management and stakeholder engagement skills.

Responsibilities

• Lead and manage a multi-skilled engineering team for PPM, reactive maintenance, and minor projects.
• Act as the site's M&E technical SME, advising on building services and asset lifecycle management.
• Maintain critical plant to maximise reliability and uptime.
• Develop relationships with client stakeholders and provide regular operational updates.
• Coordinate specialist subcontractors to ensure safe, on-time delivery and quality.

Skills

Engineering leadership

Contractor management

Stakeholder engagement

Fault-finding / problem solving

Safety compliance

Tools

CAFM systems

Job description

ROLE: Hard Services Engineering Manager
HOURS: Full-Time
LOCATION: Crawley

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Hard Services Engineering Manager to lead the delivery of engineering services across a technically complex site in Crawley. Acting as the site's Mechanical and Electrical (M&E) Technical Subject Matter Expert, you will provide technical leadership, operational guidance, and assurance that all engineering services are delivered safely, efficiently, and in line with statutory, contractual, and business requirements.

Role Responsibilities

• Lead and manage a multi-skilled engineering team responsible for delivering planned preventative maintenance (PPM), reactive maintenance, and minor project works across the site.
• Act as the site's Mechanical and Electrical (M&E) Technical Subject Matter Expert, providing expert advice on building services systems, engineering infrastructure, and asset lifecycle management.
• Ensure critical plant and equipment are maintained to maximise reliability, uptime, and operational performance.
• Develop and maintain strong working relationships with client stakeholders, providing technical support and regular operational updates.
• Manage and coordinate specialist subcontractors, ensuring works are completed safely, on time, and to the required quality standards.
• Ensure all contractor activities are carried out in accordance with Mitie policies, Safe Systems of Work (SSOW), Permit to Work (PTW) procedures, and site-specific requirements.
• Drive compliance with statutory legislation, industry best practice, and health and safety standards, including electrical safety, pressure systems, water hygiene, HVAC, and critical infrastructure.
• Monitor engineering performance through KPIs, SLAs, and compliance audits, implementing corrective actions where required.
• Support the planning and delivery of shutdowns, maintenance outages, lifecycle replacement projects, and continuous improvement initiatives.
• Review and approve risk assessments, method statements (RAMS), permits, and engineering procedures.
• Ensure accurate maintenance records, asset data, and compliance documentation are maintained within CAFM systems.
• Identify opportunities for energy reduction, sustainability improvements, and operational efficiencies across the facility.
• Provide technical leadership during incident management, fault finding, root cause analysis, and emergency response situations.
• Support budget management by controlling maintenance costs while ensuring service excellence and asset integrity.

Required Qualifications

Applicants must meet the below defined requirements for the role.

• Proven experience leading engineering teams within manufacturing, research, laboratory, data centre, or other technically complex environments.
• Strong technical knowledge of mechanical and electrical building services systems, including HV/LV distribution systems, standby generators, UPS systems, HVAC plant, chillers and cooling systems, boilers and LTHW systems, BMS controls, compressed air systems, and water treatment and Legionella control.
• Excellent contractor management and stakeholder engagement skills.
• Experience managing compliance, permits, and Safe Systems of Work within a regulated environment.
• Strong understanding of statutory compliance and engineering governance requirements.
• Ability to prioritise workloads and lead teams in a fast-paced operational environment.
• Excellent fault-finding, problem-solving, and decision-making abilities.

What's in it for you?

• The opportunity to lead engineering operations within a technically advanced and high-profile environment.
• Career development and progression opportunities within one of the UK's leading facilities management organisations.
• Access to Mitie's comprehensive benefits package, training programmes, and wellbeing support.
• The chance to make a real impact through operational excellence, sustainability initiatives, and continuous improvement.