Engineering Manager

Mitie Group; Warwick; On-site; GBP 70,000 - 90,000; Full time

Job summary

Mitie is seeking an Engineering Manager to lead the Hard FM service delivery at National Grid House in Warwick. You will ensure safe, compliant operation of engineering systems, manage the team and specialist contractors, and uphold KPIs and SLAs while driving continuous improvement and exceptional service delivery.

You will oversee planned maintenance, reactive works, inspections and documentation, while maintaining strong client and stakeholder relationships, and championing health and safety

Qualifications

• Proven experience managing engineering or Hard FM service delivery in a commercial, corporate, or critical environment.
• Experience leading engineering teams and coordinating with contractors and service partners.
• Strong knowledge of statutory compliance requirements and health & safety standards (incl. SFG20).

Responsibilities

• Lead and manage day-to-day delivery of Hard FM services to ensure safe, compliant operation of engineering systems and assets.
• Meet contractual KPIs, SLAs, statutory compliance, and client expectations.
• Develop and support the engineering team through coaching, performance management and training.
• Oversee planned preventative maintenance, reactive works, inspections, testing and remedial activities to maximise asset reliability.
• Build relationships with clients, contractors and stakeholders while driving continuous improvement and safety.
• Ensure accurate maintenance records and documentation are kept using CAFM systems.

Skills

Hard FM management

Leadership

Stakeholder management

Contract management

HSE compliance

Tools

CAFM systems

Job description

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an Engineering Manager to lead the delivery of Hard FM services at National Grid House, Warwick, ensuring engineering systems and assets are operated safely, efficiently, and in compliance with contractual and statutory requirements. This role will lead the engineering team, manage specialist contractors, maintain compliance, and ensure KPIs and SLAs are achieved while supporting continuous improvement and exceptional service delivery.

Role Responsibilities

• Lead and manage the day-to-day delivery of all Hard FM services, ensuring the safe, compliant, and effective operation of engineering systems and assets.
• Ensure contractual KPIs, SLAs, statutory compliance requirements, and client expectations are consistently achieved.
• Manage, develop, and support the engineering team through effective leadership, coaching, performance management, training, and engagement initiatives.
• Oversee planned preventative maintenance, reactive works, inspections, testing, and remedial activities to maximise asset reliability and service excellence.
• Build strong relationships with clients, contractors, and stakeholders whilst driving continuous improvement, compliance, health and safety, and customer satisfaction.
• Proven experience managing engineering or Hard FM service delivery within a commercial, corporate, or critical environment.
• Experience managing teams, contractors, and service partners whilst delivering against agreed KPIs and SLAs.
• Strong knowledge of statutory compliance requirements, health and safety legislation, and maintenance best practice, including SFG20 standards.
• Experience using CAFM systems, compliance management tools, and maintaining accurate engineering records and documentation.
• Excellent communication, stakeholder management, problem-solving, organisational, and decision-making skills.

What's in it for you?

• A key leadership role within Mitie's National Grid contract, with the opportunity to influence operational performance and service excellence.