Hard FM Vendor & Supplier Performance Manager

ISS Facility Services UK; Birmingham; On-site; GBP 55,000 - 85,000; Full time

Job summary

ISS Facility Services UK is seeking an experienced FM Vendor Manager to oversee a portfolio of facilities management service providers and subcontractors across multiple sites in the UK. The role ensures suppliers deliver safe, compliant, cost-effective, and customer-focused services while meeting contractual obligations and governance.

You will build relationships with suppliers, monitor performance, resolve delivery challenges, and drive continuous improvement across outsourced FM services,

Qualifications

• Hard FM and facilities management experience.
• Experience managing outsourced FM providers and complex supply chains.
• Degree, HNC/HND or equivalent in Facilities Management or related discipline.
• Procurement and supply chain knowledge.

Responsibilities

• Manage the performance, compliance and governance of multiple FM subcontractors and service providers.
• Build and maintain strong working relationships with suppliers to support effective service delivery.
• Monitor supplier performance against contractual obligations, service levels and operational requirements.
• Investigate and resolve service delivery bottlenecks, technical issues and payment-related challenges.
• Ensure work orders are processed correctly through helpdesk systems and that feedback is received from subcontractors.
• Drive consistency, quality and continuous improvement across Hard FM services and specialist compliance activities.
• Identify and manage operational risks, ensuring safety, compliance and governance requirements are met.
• Produce performance analysis and reporting to support informed decision-making and supplier accountability.

Skills

Hard FM experience

Commercial awareness

Stakeholder management

Analytical & reporting

Supplier performance improvement

Negotiation & conflict resolution

Compliance & governance

Client relationship management

Team contribution

Education

Degree/HNC/HND or equivalent in FM or related

Job description

ISS Facility Services UK is seeking an experienced FM Vendor Manager to oversee a portfolio of facilities management service providers and subcontractors across multiple sites in the UK. The role ensures suppliers deliver safe, compliant, cost-effective, and customer-focused services while meeting contractual obligations and governance.

You will build relationships with suppliers, monitor performance, resolve delivery challenges, and drive continuous improvement across outsourced FM services,