Hands-On Shift Leader for Restaurant & Bar

Urban reef; Bournemouth; On-site; GBP 28,000 - 32,000; Full time

Job summary

Urban Reef is seeking a confident, hands-on Shift Manager to lead service across our restaurant, bar and beach club. You’ll keep the team organized, support guest experiences and ensure shifts run smoothly from opening through to close.

You’ll manage day-to-day shift operations, collaborate with management, motivate the team, and maintain high hospitality standards across all service areas. A flexible schedule including evenings/weekends is expected.

Qualifications

• Experience supervising or managing shifts in a busy restaurant or hospitality venue.
• Hands-on leader who can motivate a team and stay composed during busy service.
• Excellent communication and organisation skills.
• Strong focus on guest service and attention to detail.
• Good understanding of health and safety, food hygiene and allergen awareness.
• Flexible to work evenings and weekends as part of a hospitality rota.

Responsibilities

• Lead and coordinate the team during service, allocating sections and delegating tasks.
• Keep communication clear between front of house, kitchen and bar.
• Make sure guests are welcomed, looked after and kept informed throughout their visit.
• Handle guest feedback and resolve issues calmly and professionally.
• Support team training, coach colleagues and help new starters settle in.
• Complete opening, closing and shift handover duties.
• Monitor bookings, table flow and service pace.
• Check that the restaurant, bar and service areas are clean, presentable and ready for guests.
• Follow health and safety, food hygiene, allergen and licensing procedures.
• Ensure required checks and records are completed, and report hazards, accidents or maintenance issues.

Skills

Shift management

Team leadership

Communication

Organisation

Guest service

Health & safety

Allergen awareness

Evenings/weekends flexibility

Job description

Urban Reef is seeking a confident, hands-on Shift Manager to lead service across our restaurant, bar and beach club. You’ll keep the team organized, support guest experiences and ensure shifts run smoothly from opening through to close.

You’ll manage day-to-day shift operations, collaborate with management, motivate the team, and maintain high hospitality standards across all service areas. A flexible schedule including evenings/weekends is expected.