Hands-On IT Support Specialist | Central London

Zachary Daniels; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

Zachary Daniels is partnering with an established retail business to recruit an IT Support Specialist for its Central London head office. This hands-on role provides responsive technical support across the head office and wider retail estate, working closely with the IT Manager to ensure reliable day-to-day IT operations.

You will handle first and second-line tickets, troubleshoot PCs, printers and mobiles, manage hardware and software, and contribute to asset records and onboarding/offboarding.

Qualifications

• Previous experience in IT support or service desk role.
• Strong knowledge of PCs, printers, Microsoft environments and Office.
• Experience supporting mobile devices, especially iPhones.
• Understanding onboarding, offboarding and access management.
• Experience with IT asset management and device inventory.

Responsibilities

• Provide first and second-line technical support to users.
• Manage support requests via phone, email and ticketing systems.
• Troubleshoot PCs, printers, mobile devices and applications.
• Prepare, configure and maintain hardware and software.
• Support Microsoft environments and Office applications.
• Manage device inventory and asset records.
• Coordinate hardware, software and equipment orders.
• Onboard and offboard users.
• Escalate complex issues to appropriate teams.
• Support head office and retail estates.
• Work with IT Manager to maintain day-to-day IT operations.

Skills

IT support

Service desk

Microsoft Office

Asset management

Customer service

Education

Degree in Computer Science

Tools

SAP

Ticketing system

Job description

Zachary Daniels is partnering with an established retail business to recruit an IT Support Specialist for its Central London head office. This hands-on role provides responsive technical support across the head office and wider retail estate, working closely with the IT Manager to ensure reliable day-to-day IT operations.

You will handle first and second-line tickets, troubleshoot PCs, printers and mobiles, manage hardware and software, and contribute to asset records and onboarding/offboarding.