Hands-on IT Support Apprentice: Kickstart Your Tech Career

Skern Training; Swindon; On-site; GBP 12,000 - 18,000; Full time

Job summary

Onecom Matrix in Swindon is offering an exciting Apprenticeship for an Information Communications Technician. You’ll learn IT support, hardware/software troubleshooting, and remote assistance while working alongside experienced engineers.

This entry-level role focuses on customer service and skill development within a supportive team. You’ll undertake Apprentify’s Level 3 Information Communications Technician apprenticeship, gaining hands-on experience and a recognized qualification.

Qualifications

• Analytical and problem solving abilities.
• Excellent customer care and communication.
• Basic IT literacy and curious to learn.

Responsibilities

• Troubleshoot hardware and software issues.
• Assist with networking and connectivity problems.
• Provide remote support using remote-access tools.
• Assist in user account and device setup.
• Install and configure software and systems.
• Escalate complex issues to senior engineers.
• Collaborate with internal and external stakeholders.

Skills

Analytical skills

Customer service

Communication skills

Numerical literacy

Team player

Time management

Business awareness

Confidentiality

Education

GCSE Maths & English

Job description

Onecom Matrix in Swindon is offering an exciting Apprenticeship for an Information Communications Technician. You’ll learn IT support, hardware/software troubleshooting, and remote assistance while working alongside experienced engineers.

This entry-level role focuses on customer service and skill development within a supportive team. You’ll undertake Apprentify’s Level 3 Information Communications Technician apprenticeship, gaining hands-on experience and a recognized qualification.