IT Support Engineer: Cloud, AD & Security

Adria Solutions; Lancashire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Adria Solutions is seeking an experienced IT Support Engineer to join our Preston IT team. You will provide hands-on end-user support, maintain infrastructure, and help safeguard systems across Windows and Linux environments, with focus on Microsoft 365, Active Directory, networking, security, and ITIL processes.

In this role you will troubleshoot issues via multiple channels, manage user lifecycle, monitor servers, backups, and patching tasks while delivering proactive customer service in a

Qualifications

• Microsoft 365 and Entra ID administration experience.
• Intune MDM and Conditional Access fundamentals.
• Active Directory, GPO, DNS, and DHCP.
• Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi).
• Endpoint security, antivirus management, and EDR concepts.
• Excellent troubleshooting and customer service skills.
• Experience working within a structured IT support environment.

Responsibilities

• Provide end-user support via phone, email, portal, and ITSM ticketing systems.
• Manage Joiners, Movers, and Leavers processes.
• Support and administer Microsoft 365, Entra ID, Exchange Online, and Intune.
• Manage Active Directory, Group Policy, DNS, and DHCP.
• Troubleshoot networking issues including VPNs, VLANs, and Wi-Fi.
• Monitor and support servers, storage, backups, and virtual environments.
• Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions.
• Support ITIL service desk processes, change management, and major incident management.

Skills

Microsoft 365 administration

Entra ID administration

Intune MDM & CA basics

Active Directory & GPO

DNS & DHCP

Networking fundamentals

Troubleshooting & customer service

Tools

VMware ESXi

Windows Server

Ubuntu Linux

NetApp

Palo Alto

SonicWall

Check Point

UniFi/Aruba networking gear

Veeam

WSUS

IIS/Apache

Job description

Adria Solutions is seeking an experienced IT Support Engineer to join our Preston IT team. You will provide hands-on end-user support, maintain infrastructure, and help safeguard systems across Windows and Linux environments, with focus on Microsoft 365, Active Directory, networking, security, and ITIL processes.

In this role you will troubleshoot issues via multiple channels, manage user lifecycle, monitor servers, backups, and patching tasks while delivering proactive customer service in a