Hands-On Deputy Store Manager — Pet Retail Leader

Jollyes Pets; Tees Valley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Financial wellbeing package

Retail Trust membership

Colleague discounts

Health & wellbeing support

Workplace pension

Extra time off

Enhanced family leave

Recognition & rewards

Lifestyle benefits

Learning & development

Job summary

Jollyes Pets Hartlepool are seeking a Deputy Manager to lead the store on the shop floor, support the Store Manager and coach the team through live customer interactions, help with deliveries and set the standard through action.

This hands-on, full-time role offers a competitive salary of £28,038 per year plus potential bonus of up to £2,000, plus a comprehensive benefits package and opportunities for development within a respected, award-winning retailer.

Qualifications

• Experience in hands-on retail leadership and coaching.
• Ability to drive KPIs around people, standards and service.

Responsibilities

• Support Store Manager in leading the team daily.
• Coach the team through live customer interactions on the shop floor.
• Help with deliveries and store operations to maximise turnover.
• Deliver high standards of pet care and customer service.
• Assist recruitment, training and development of the team.
• Promote clear communication of business updates and objectives.
• Be hands-on on the shop floor, not office-based.
• Stay physically active due to the nature of retail duties.

Skills

Passion for pets

Retail leadership

Upselling skills

Clear communicator

Commercial awareness

UK driving licence

Job description

Jollyes Pets Hartlepool are seeking a Deputy Manager to lead the store on the shop floor, support the Store Manager and coach the team through live customer interactions, help with deliveries and set the standard through action.

This hands-on, full-time role offers a competitive salary of £28,038 per year plus potential bonus of up to £2,000, plus a comprehensive benefits package and opportunities for development within a respected, award-winning retailer.