Deputy Manager

Jollyes-Pets; Tonbridge; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Annual bonus up to £2k

Financial Wellbeing Package

Retail Trust Membership

Colleague discounts 30% off

Health & wellbeing support

Workplace pension

Job summary

Jollyes Pets in Tonbridge is seeking a Deputy Manager to lead on-floor operations, coach the team, and drive great customer service. You will support the Store Manager, manage deliveries, and uphold our values while creating an engaging store culture.

The role is hands-on and requires staying active on the shop floor, with occasional out-of-hours regional coverage. A passion for pets and people helps you excel in this leadership position.

Qualifications

• Some previous retail supervisory or management experience
• Commercially confident on the shop floor
• Has contributed to strong business performance and KPIs
• Commercially aware with interest in P&L management
• Own transport with a UK driving licence
• Full time, permanent role — 40 hours/week, 5 days out of 7

Responsibilities

• Supporting your Store Manager in leading the team day-to-day, deputising fully in their absence and helping create an excellent culture and working environment.
• Running a successful store—helping to manage KPIs around people, store standards, customer service, and financial performance.
• Helping build a strong sales culture in-store by coaching your team to spot opportunities to add value for customers.
• Ensuring you and your team deliver the highest standards of pet care with welfare as the top priority.
• Delivering exceptional customer service and a great shopping experience with strong product knowledge across the team.
• Supporting recruitment, motivation, training and development of your team, promoting Jollyes as an employer of choice locally.
• Sharing clear communication of key business updates and objectives.
• Genuinely hands-on, not office-based, helping with deliveries and walking the floor.
• Physically active role with heavy products as needed.

Skills

Retail supervision

People leadership

Upselling skills

Clear communicator

P&L knowledge

Driving licence

Job description

Deputy Manager – Jollyes Pets - Tonbridge. Salary £28,038 - 28,500 p.a. + bonus potential of up to £2k p.a*.

Following exciting recent and continued growth, Jollyes is looking for a talented individual to be the Deputy Manager in our Tonbridge store. This is a fantastic opportunity to join an award-winning company voted Best Retailer in the Retail Week awards, and included in the Sunday Times 'Best Places to Work' list and accredited by the Pet Sustainability Coalition.

This is a hands-on leadership role. You'll be on the shop floor every day - supporting your Store Manager and coaching the team through live customer interactions, helping with deliveries, and setting the standard through what you do, not just what you say. If you want to build your leadership experience and see the impact of it in real time, read on.

The Benefits:

At Jollyes, we’re as passionate about our people as we are about our pets! We think our tail-wagging benefits package reflects our appreciation for all that our colleagues do and provides support where it’s needed most.

• Competitive salary of £28,038 - 28,500 p.a., plus annual bonus potential of up to £2k p.a., *subject to reaching pre-agreed measures.
• Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts.
• Retail Trust Membership: Counselling, wellbeing, and financial support.
• Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services.
• Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support.
• Workplace Pension: Legal & General scheme (EE 3%, ER 5%).
• Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options.
• Enhanced Family Leave: Maternity and paternity packages above statutory levels.
• Recognition & Rewards: Top Dog Award with extra day off and perks.
• Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership.
• Learning & Development: Ongoing training for career growth.

The Role – Deputy Store Manager:

• Supporting your Store Manager in leading the team day-to-day, deputising fully in their absence and helping create an excellent culture and working environment, demonstrating our values of being: Genuine, Wise, Eager, Focused, Together.
• Running a successful store-helping to manage KPIs around people, store standards, customer service, and financial performance, and playing a key role in maximising turnover and gross margin while controlling costs.
• Helping build a strong sales culture in-store: coaching your team to spot every opportunity to add value for the customer - confidently suggesting complementary products, seasonal offers, or additional services that genuinely improve the experience for pets and their owners. This isn't about hard-selling -it's about helping your team have great conversations that naturally lead to a bigger basket and a better-served customer.
• Ensuring you and your team deliver the highest standards of pet care, with pet welfare always the top priority, and promoting responsible pet ownership.
• Delivering exceptional customer service and a great shopping experience, with strong pet* and product* knowledge across the team. (*Training given)
• Supporting the recruitment, motivation, training and development of your team, and helping to promote Jollyes as an employer of choice locally.
• Sharing clear communication of key business updates and individual/team objectives.
• Genuinely hands-on, not office-based. You'll be out front with your team and customers — helping with deliveries, walking the floor, and helping drive performance through what you see and do in-store, not from behind a screen.
• Physically active by nature. Our products can be heavy and retail keeps you on your feet most of the day — if the idea of a desk job doesn't appeal, this could be exactly what you're looking for.
  If you'd need any reasonable adjustments to succeed in this role, just let us know in your application.

The Skills:

To be successful in this role, joining as a Deputy Manager you’ll need the following skills and experience:

• A genuine passion for pets and people - delighting customers with an unrivalled shopping experience. Expect to meet customers with paws, claws or feathers when customers bring their pets into our store, so comfort around animals is a must.
• Some previous retail supervisory or management experience, with a hands‑on approach and a readiness to step up and lead when needed.
• Commercially confident on the shop floor - comfortable modelling and encouraging upselling and add‑on sales conversations with customers.
• A clear communicator who can motivate a team and support succession planning for future leaders.
• Has contributed to strong business performance and KPIs in a previous role, while helping maintain high store standards, health & safety, and legal compliance.
• Commercially aware, with an interest in developing your understanding of P&L management.
• Own transport with a UK driving licence, as occasional out-of-hours store visits or regional cover may be needed.
• Full time, permanent role — 40 hours/week, working 5 days out of 7. This includes some evenings and weekend cover when our stores can be busiest.

About Jollyes Pets

Jollyes are an award-winning UK pet retailer with over 120 stores and over 50 years of pet expertise between our paws. Winners of the Retail Week award for 'Best Retailer' (under £250m t/o) and Pet Retailer of the Year at the Pet Industry Federation Awards, listed in the Sunday Times 'Best Place to Work' and shortlisted for 'Happiest Place to Work', you really can be sure you're joining a great brand and employer, trusted by our customers and our colleagues. Accredited by 'Rest Less' as an age-inclusive employer we welcome applications of all ages (16+), and with our accreditation to the Pet Sustainability Coalition, we're friendly to pets, people and the planet too!