Gynaecology Receptionist

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

Le Royal United Hospitals Bath NHS Foundation Trust recherche un réceptionniste pour faire le premier contact avec les patients lors de leur arrivée. Le rôle inclut des responsabilités telles que répondre aux questions, gérer les rendez-vous et effectuer des tâches administratives en support à l'équipe clinique. L'organisation valorise un environnement de travail inclusif avec un fort accent sur le bien-être des employés.

Benefits

Programme de bien-être du personnel

Environnement de travail inclusif

Qualifications

• Expérience préalable dans un environnement axé sur le patient.
• Connaissance des systèmes d'administration électronique des patients.
• Connaissance de la terminologie médicale.

Responsibilities

• Accueillir les patients et leurs familles avec professionnalisme.
• Gérer les appels téléphoniques et les demandes par e-mail.
• Préparer les dossiers pour les cliniques de consultation.

Skills

Service client

Compétences en communication

Gestion des conflits

Education

GCSE Grade C ou équivalent en anglais et mathématiques

Éducation à A-Level ou expérience équivalente

Tools

Microsoft Office

Job description

Job Overview

This role will be the first point of contact for patients when arriving and waiting for their appointment in the Department. You will be responsible for greeting all arriving patients and their families, respond to queries both in-person, on the telephone and via e-mail, prepare clinics and carry out any other administrative duties as required.

Your duties will centre around providing an empathetic, professional and friendly reception service to all patients who are attending an appointment in the Department. You will also need to provide effective administration duties working in a busy environment and be able to provide a comprehensive reception and administrative service in support of the clinical staff involved in patient care.

Main duties of the job

• To receive patients/visitors to the Department in a friendly and courteous manner, ensuring they are appropriately informed.
• To carry out a range of office duties on a daily basis. This will include the sending and receipt of e-mails, answering patient queries over the telephone, booking appointments from referral letters, filing and other regular tasks.
• Respond to telephone enquiries, e-mails and answerphone messages from GPs, patients and their families and trust staff, acting as appropriate in a timely, polite and helpful manner.
• To ensure case notes are available and prepared in accordance with laid down procedures for designated outpatient clinics.
• Scanning at attaching e-referrals into patients’ individual electronic records.
• To communicate professionally with GPs/Practice Managers/Practice staff and all hospital staff with regards to the service, referrals and appointments systems.
  
  

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

Essential criteria

• GCSE Grade C or above in English and Maths (or equivalent).
  
  

Desirable criteria

• Educated to A-Level (or equivalent) or equivalent experience.
• IT skills qualification.
  
  

Knowledge & Experience

Essential criteria

• Previous experience of working in a customer or patient focused environment.
• Experience working in an administrative or reception setting.
  
  

Desirable criteria

• Experience working within the NHS of similar healthcare settings.
• Experience of electronic patient administration systems.
• Knowledge of medical terminology.
  
  

Specific Skills

Essential criteria

• Computer literate – able to use Microsoft Office packages effectively.
• Able to prioritise own workload to achieve deadlines.
• Able to handle conflict effectively and differences of opinions maturely.
  
  

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Job Description and Person Specification (PDF, 254.8KB)
• Join the RUH (PDF, 1.1MB)
  
  

Further details / informal visits contact

Name Adam Jarvis Job title Senior Speciality Manager Email address [e-mail]