Senior Receptionist

London Bridge Hospital; Wellington; On-site; GBP 24,000 - 30,000; Full time

Job summary

London Bridge Hospital is seeking a Senior Receptionist to manage the Front of House at The Wellington Hospital. This position requires excellent customer service skills, previous reception experience, and the ability to maintain confidentiality while providing a caring environment for patients. Working as part of a supportive team, you will play a crucial role in ensuring smooth operations and patient satisfaction.

Benefits

25 days holiday plus bank holidays

Private healthcare insurance

Private pension contributions

Season Ticket Loan

Group Life Assurance

Critical illness cover

Enhanced maternity and paternity pay

Qualifications

• Previous reception experience, preferably in healthcare.
• Ability to work flexibly and accurately with changing priorities.

Responsibilities

• Managing the Front of House and ensuring patient experience.
• Training and shadowing new receptionists.
• Conducting audits and monitoring tasks.

Skills

Customer-focused service

Confidentiality

Flexibility

Friendly attitude

Education

General education

Job description

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Shifts : between 0700 and 1900 Monday – Friday with weekends required on rotation

Permanent

As a Senior Receptionist, you will be responsible for managing the Front of House at The Wellington Hospital. You will ensure a caring and efficient patient experience from start to finish, providing high-quality customer care to internal and external clients.

This is a great opportunity to work in a wonderful location as part of our friendly and supportive Primary Care team.

Responsibilities include:

• Training and shadowing new receptionists
• Uniform checks and ordering
• Organising and coordinating requests within the Front of House remit
• Printing security passes on site
• Conducting H&S audits, cardiac bleep, emergency radio, lift telephone, and other audits
• Logging requests and monitoring the Teletracking portal to ensure all duties are completed
• Ordering courier services and transportation
• Coordinating patient transfers via shuttle
• Stationery orders
• Working closely with supervisors and providing feedback on patient experience
• Covering breaks in North/South/PMC areas
• Deputising for the Front of House Supervisor

Qualifications and skills:

• A good general education
• Previous reception experience, preferably in healthcare
• Ability to work flexibly and accurately with changing priorities, maintaining confidentiality and delivering high-quality, customer-focused service
• A friendly, can-do attitude

Why work with HCA UK?

Founded over 50 years ago by Dr. Thomas Frist, HCA is one of the world's leading healthcare providers. In the UK, we are among the largest private healthcare providers, investing over £500 million in advanced treatments, technology, and facilities. Being part of a large, established healthcare group offers excellent opportunities for career progression through internal and external training, along with supportive working conditions that promote wellbeing.

We believe in caring for our employees so they can provide exceptional care for our patients. We offer flexible benefits, including:

• 25 days holiday plus bank holidays, increasing with service, with options to buy or sell leave
• Private healthcare insurance
• Private pension contributions that increase with length of service
• Season Ticket Loan and Cycle to Work scheme
• Group Life Assurance from day one
• Critical illness cover
• Enhanced maternity and paternity pay
• Staff discounts at facilities including maternity packages at The Portland
• Flexible health, protection, and lifestyle benefits
• Discounts with over 800 retailers

Diversity and Inclusion

Our philosophy is "Patients first. Colleagues always." We are committed to Diversity, Equity, Inclusion, and Belonging, fostering an environment of inclusion, compassion, and respect. We support flexible working and reasonable adjustments to ensure everyone can thrive and reach their potential.