Gyms Duty Manager

JD GROUP; London; On-site; GBP 28,000 - 45,000; Full time

Job summary

A leading fitness organization is looking for a Gym Manager to oversee operations at their London facility. The role involves managing daily operations, ensuring health and safety adherence, driving sales, and leading a team to deliver excellent member service. Candidates should possess leadership skills and have a strong background in the leisure industry.

Qualifications

• Experience in a management position within a leisure-related industry.
• Inspirational leader and passionate about customer service.
• Experience in driving sales and local marketing activities.

Responsibilities

• Manage the operational running of the gym, ensuring cleanliness and safety standards.
• Achieve sales and membership targets, and drive secondary spend revenue.
• Deliver outstanding member service and ensure adherence to brand standards.

Skills

Customer Service

Leadership

Sales Management

Team Management

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, and the skill, energy, and determination to help drive and develop the business alongside the General Manager.

We are looking for a manager with experience in maintaining and developing standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Responsible for the operational running of the gym at all times. Opening and closing the site when required due to operational hours of the business.

• Expect to work early mornings, late weekdays, and weekends.

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.

• Responsible for adhering to and maintaining the JD Gyms Brand Standard.

• Conduct daily, weekly, and monthly safety checks. Report and chase all defects to ensure the building and its equipment are safe to use.

• Work towards and aim to achieve all sales and membership targets that are set.

• Drive and maximise secondary spend revenue.

• Ensure the entire gym facility is of the highest standard of cleanliness. Maintain outside of contracted cleaning hours.

• Ensure in-house cleaners (General Assistant) are cleaning to the highest standard.

• Ensure uniform standards are being adhered to by all team members and yourself.

• Deliver outstanding member service at all times.

• Create an environment where the team and contracted personnel enjoy themselves whilst at work.

• Undertake any other reasonable duties/projects/meetings as required.

• Always be an ambassador of JD Gyms.

Skills and Experience:

• Must have experience, ideally in a management position within a leisure-related industry.

• Must be passionate about customer service and an inspirational leader in management.

• Must be qualified to at least Level 2 Gym Instructor.

• Must have experience in driving sales and coordinating local marketing activities, as well as managing a successful team.

• Ideally, will have experience as an Assistant Manager overseeing all business areas within a leisure facility or substantial experience as a Fitness Manager or similar operational role.