Gym Operations Manager | Drive Growth & Member Experience

JD Sports Fashion

West of England

On-site

GBP 28,000 - 38,000

Full time

12 days ago

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Job summary

JD Gyms is seeking a dynamic, hands‑on Manager to lead a busy club in the West of England. You will supervise Fitness Coaches and General Assistants, drive sales and membership growth, and ensure brand standards and safety policies are strictly followed.

You will champion exceptional member service, motivate the team, and maintain high cleanliness and operational excellence across the facility.

Qualifications

Must have a proven and successful track record of management experience within a leisure related industry.
Must be passionate about customer service and be an inspirational leader in the way they manage.
Must be qualified to at least Level 2 Gym Instructor
Must have a proven track record in driving sales and coordinating local marketing activity as well as of recruiting and managing a successful team.
Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function.

Responsibilities

Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
Responsible for adhering to and maintaining the JD Gyms Brand Standard.
Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
Hold regular team meetings to aid development and keep everyone updated.
To work towards and aim to achieve all sales and membership targets that are set.
To drive and maximise secondary spending revenue.
To ensure the whole of the gym facility is of the highest standard of cleanliness.
To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
To ensure uniform standards are being adhered to by all team members and yourself.
To always deliver outstanding member service.
To help create an environment where the team enjoy themselves whilst at work.
To always be an ambassador of JD Gyms.