Gym Operations & Member Experience Lead

JDGYMS; Swansea; On-site; GBP 25,000 - 36,000; Full time

Job summary

JD Gyms in the United Kingdom is seeking an experienced manager to lead a busy gym, drive membership growth and uphold brand standards. You will oversee daily operations, ensure safety compliance, and deliver outstanding member service while working with the General Manager to develop the business.

The ideal candidate has management experience in leisure, a Level 2 Gym Instructor qualification, and a proven track record in sales and local marketing coordination.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.

Responsibilities

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills

Management

Customer service

Leadership

Gym Instructor Level 2

Sales driven

Marketing coordination

Team management

Education

Level 2 Gym Instructor qualification

Job description

JD Gyms in the United Kingdom is seeking an experienced manager to lead a busy gym, drive membership growth and uphold brand standards. You will oversee daily operations, ensure safety compliance, and deliver outstanding member service while working with the General Manager to develop the business.

The ideal candidate has management experience in leisure, a Level 2 Gym Instructor qualification, and a proven track record in sales and local marketing coordination.