Gym Operations Lead & Member Experience Manager

JD GROUP; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

JD Gyms is looking for a proactive gym manager to drive daily operations, uphold brand standards and nurture a growing membership base. You will lead a team, ensure safety, and deliver excellent member service across all shifts.

The role requires leadership in a leisure setting, a passion for customer service, and experience in driving sales with local marketing activity. Apply now to join a busy, member-focused environment.

Qualifications

• Management experience in a leisure-related setting.
• Strong customer-service orientation with inspirational leadership.
• Qualified to Level 2 Gym Instructor or equivalent.
• Experience driving sales and coordinating local marketing activities.
• Experience as Assistant Manager or Fitness Manager is a plus.

Responsibilities

• Oversee the operational running of the gym at all times, including opening and closing.
• Work early mornings, late weekdays and weekends as required.
• Ensure adherence to Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standard across the facility and team.
• Conduct regular safety checks and address defects to keep the facility safe.
• Aim to achieve sales and membership targets and maximise secondary spend.
• Ensure a high standard of cleanliness and manage cleaners and maintenance.
• Maintain uniform standards and deliver outstanding member service.
• Create a positive environment where the team and contractors enjoy their work.

Skills

Leadership

Customer service

Sales

Education

Level 2 Gym Instructor

Job description

JD Gyms is looking for a proactive gym manager to drive daily operations, uphold brand standards and nurture a growing membership base. You will lead a team, ensure safety, and deliver excellent member service across all shifts.

The role requires leadership in a leisure setting, a passion for customer service, and experience in driving sales with local marketing activity. Apply now to join a busy, member-focused environment.