Gym General Manager: Lead Growth & Member Experience

Naylor's Equestrian Llp; Milton Keynes; Hybrid; GBP 28,000 - 40,000; Full time

Job summary

JD Gyms seeks an inspirational leader to drive and develop a new gym, nurture a growing membership base, and build a high-performing team. The role requires safeguarding standards, delivering outstanding member service and contributing to strong sales performance.

The candidate will recruit and manage Fitness Coaches and General Assistants, ensure brand standards, and maintain a safe, spotless facility while driving local marketing activity to meet targets.

Qualifications

• Must have a proven and successful track record of management experience within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have a proven track record in driving sales and co-ordinating local marketing activity as well as of recruiting and managing a successful team.
• Ideally will have experience as a General Manager overseeing all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Recruit and manage a team of employed Fitness Coaches and General Assistants to ensure the club is operational cover to ensure daily expectations are delivered.
• Hold regular team meetings to aid development and keep everyone updated.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spending revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard. To manage the weekly banking process so that wastage and variance is minimal, maximising profit.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team enjoy themselves whilst at work.
• To always be an ambassador of JD Gyms.

Skills

Management experience

Customer service

Sales experience

Team leadership

Job description

JD Gyms seeks an inspirational leader to drive and develop a new gym, nurture a growing membership base, and build a high-performing team. The role requires safeguarding standards, delivering outstanding member service and contributing to strong sales performance.

The candidate will recruit and manage Fitness Coaches and General Assistants, ensure brand standards, and maintain a safe, spotless facility while driving local marketing activity to meet targets.