Gym Operations Lead & Member Experience

JDGYMS; Bournemouth; On-site; GBP 28,000 - 36,000; Full time

Job summary

JD Gyms Bournemouth is seeking a passionate gym manager to lead the on-site team, uphold standards and deliver outstanding member service. You will drive memberships and secondary spend while collaborating with the General Manager to grow the business.

The role requires early mornings, weekends, and a hands-on approach to health and safety, cleanliness, and staff development. You will ensure policy adherence, deliver a welcoming environment, and act as an ambassador for the JD Gyms brand.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor

Responsibilities

• Responsible for the operational running of the gym at all times.
• Opening and closing site when required due to operational hours of the business.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills

Customer service leadership

Sales driving

Team management

Leisure industry experience

Brand standards

Education

Level 2 Gym Instructor

Job description

JD Gyms Bournemouth is seeking a passionate gym manager to lead the on-site team, uphold standards and deliver outstanding member service. You will drive memberships and secondary spend while collaborating with the General Manager to grow the business.

The role requires early mornings, weekends, and a hands-on approach to health and safety, cleanliness, and staff development. You will ensure policy adherence, deliver a welcoming environment, and act as an ambassador for the JD Gyms brand.