Assistant Manager

Everlast Gyms; Cambourne; On-site; GBP 32,000 - 45,000; Full time

Job summary

Everlast Gyms seeks an Assistant General Manager to drive club performance, coach a responsive team and deliver a best-in-class member experience. You will lead by example, ensure high standards, and contribute to profitable operations.

You'll manage daily operations, support recruitment, and engage members with a proactive service mindset, including evenings and weekends as required. This role anchors our commitment to exceptional customer experiences and business growth.

Qualifications

• Previous leadership experience within fitness, leisure, hospitality or retail.
• Strong communication and interpersonal skills with a customer-centric approach.
• Commercial awareness with ability to influence performance and sales.
• Experience driving member engagement, retention and service standards.

Responsibilities

• Lead and coach a high-performing team to deliver outstanding member service.
• Drive revenue streams including memberships and personal training through effective engagement.
• Monitor KPIs and implement initiatives to improve profitability and efficiency.
• Ensure exceptional member journey, welcoming environment and rapid issue resolution.
• Underpin health & safety, cleanliness and operational standards across the club.

Skills

Leadership experience

Communication skills

Commercial awareness

Customer experience focus

Flexible working hours

Education

Level 2 Fitness Qualification

Job description

Job Description

The Role

As Assistant General Manager, you'll support the overall commercial and operational performance of the club, helping to create a best-in-class experience for members while delivering key business objectives.

You'll be responsible for driving results, maintaining high operational standards and developing a motivated team that consistently delivers outstanding service.

Leadership & People Development

• Coach, motivate and develop colleagues to achieve their full potential
• Support recruitment, onboarding and retention of top talent
• Deliver regular performance conversations and feedback
• Help create a positive, energetic and high-performing team culture
• Lead by example, demonstrating professionalism and accountability

Commercial Performance

• Support delivery of all revenue streams including memberships, Personal Training and secondary spend
• Drive sales performance through effective member engagement and conversion
• Monitor and improve club KPIs and business performance metrics
• Support local marketing activity and member growth initiatives
• Identify opportunities to improve profitability and operational efficiency

Member Experience

• Create an exceptional experience for every member, every visit
• Build a welcoming and inclusive club environment
• Resolve member queries and concerns with professionalism and urgency
• Drive member retention through exceptional service standards
• Ensure delivery of Everlast's member journey programmes and initiatives

Operational Excellence

• Support the day-to-day running of the club
• Ensure company processes, standards and initiatives are delivered effectively
• Maintain exceptional standards of cleanliness, presentation and safety
• Ensure compliance with company policies and procedures
• Support Health & Safety compliance, risk management and pool plant operations where applicable

Adaptability & Accountability

• Take ownership of challenges and deliver practical solutions
• Respond positively to change and support colleagues through it
• Maintain high standards, even in a fast-paced environment
• Act as a role model for professionalism, resilience and continuous improvement

Qualifications

What We're Looking For

Essential

• Previous leadership experience within fitness, leisure, hospitality or retail
• Strong track record of leading teams and delivering business results
• Excellent communication and interpersonal skills
• Commercial awareness with the ability to influence performance
• Passion for delivering exceptional customer experiences
• Flexible approach to working patterns, including evenings, weekends and Bank Holidays

Desirable

• Level 2 Fitness Qualification
• Experience working within a gym, health club or leisure environment
• Knowledge of membership sales, retention and fitness operations
• Pool plant and Health & Safety experience

Additional Information

Everlast Gyms is part of Frasers Group, one of the UK's most ambitious retail and fitness businesses.

We're committed to creating market-leading fitness experiences, investing in our people and building high-performing teams that deliver outstanding results. If you're passionate about leadership, customer experience and developing your career within a growing fitness brand, we'd love to hear from you.

To succeed with us, you'll embody our principles:

Think Without Limits

Challenge the status quo, embrace opportunity and bring others with you.

Own It and Back Yourself

Take responsibility, drive results and make things happen.

Be Relevant

Create meaningful experiences for our members, colleagues and communities.