Guest Welcome & Service Guide | Flexible Hours & Perks

National Trust; Kendal; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to NT places

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Welcome and Service Team Member at Sizergh, Kendal. You will greet visitors, share stories, and help guests make the most of their day, while promoting membership and supporting events across the site.

This is a zero-hour, fixed-term role through 31 October 2027, with weekend and some evening shifts. The role emphasizes outstanding customer service and teamwork with volunteers, contributing to a memorable visitor experience at Sizergh.

Qualifications

• Customer focused with understanding of great service.
• Teamwork as well as ability to use own initiative.
• Organised and adaptable to changing schedules.
• Willing to learn new skills and responsibilities.
• Positive attitude and helpful demeanour.

Responsibilities

• Welcome visitors with warmth and process admissions.
• Provide information, orientation and promote NT offerings.
• Support events and collaborate with colleagues across the property.
• Contribute to exceptional customer service and a memorable visit.
• Support other departments during busy periods and events.

Skills

Customer focused

Team player

Well organised

Adaptable

Willing to learn

Positive attitude

Job description

The National Trust is seeking a Welcome and Service Team Member at Sizergh, Kendal. You will greet visitors, share stories, and help guests make the most of their day, while promoting membership and supporting events across the site.

This is a zero-hour, fixed-term role through 31 October 2027, with weekend and some evening shifts. The role emphasizes outstanding customer service and teamwork with volunteers, contributing to a memorable visitor experience at Sizergh.