Guest Welcome & Service Champion (Flexible Hours)

National Trust; Morpeth; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Substantial pension scheme up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

The National Trust are hiring a Welcome and Service Team Member at Cragside. You will greet visitors, share information about the property, and help recruit members while delivering excellent service in an outdoor setting.

You'll join a small, dynamic team and work weekends, school holidays, and bank holidays. Training and development are provided, with a focus on creating memorable visitor experiences.

Qualifications

• Customer service focus and ability to meet visitor needs.
• Teamwork and communication in a busy visitor environment.
• Willingness to learn new skills and adapt to changing schedules.

Responsibilities

• Deliver outstanding customer service in two main visitor areas.
• Promote National Trust membership and explain benefits to visitors.
• Support Welcome Manager to ensure smooth daily operations and target delivery.
• Be a friendly face providing information and guiding visitors throughout their day.

Skills

Customer service

Team player

Adaptable

Willing to learn

Positive attitude

Job description

The National Trust are hiring a Welcome and Service Team Member at Cragside. You will greet visitors, share information about the property, and help recruit members while delivering excellent service in an outdoor setting.

You'll join a small, dynamic team and work weekends, school holidays, and bank holidays. Training and development are provided, with a focus on creating memorable visitor experiences.