Guest Services & Restaurant Associate

Caledonian Leisure Ltd; Scotland; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Company pension

Live-in accommodation

Free staff parking

Job summary

Caledonian Leisure Ltd is seeking enthusiastic Restaurant Assistants to join the team in Scotland. The role focuses on delivering high-quality customer service in a busy hotel restaurant while maintaining brand standards and supporting daily operations.

You will be expected to assist with service, upsell where appropriate, and handle till procedures, ensuring guest satisfaction throughout all interactions in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Can-do attitude and proactive approach.
• Self-motivation and ability to work in a fast-paced environment.
• Excellent communication with colleagues and customers.
• Ability to work effectively in a team.
• Willingness to work flexible shifts.

Responsibilities

• Assist in serving food and drinks in the restaurant while upholding standards and delivering great customer service.
• Maintain a visible presence in the hotel to address guest requests politely and efficiently.
• Upsell additional products where appropriate to support revenue.
• Accurately handle cash, card payments, float and till procedures per policy.
• Support the smooth operation of the restaurant department and contribute positively.

Skills

Customer service

Can-do attitude

Self-motivation

Communication

Teamwork

Flexible shifts

Job description

Caledonian Leisure Ltd is seeking enthusiastic Restaurant Assistants to join the team in Scotland. The role focuses on delivering high-quality customer service in a busy hotel restaurant while maintaining brand standards and supporting daily operations.

You will be expected to assist with service, upsell where appropriate, and handle till procedures, ensuring guest satisfaction throughout all interactions in a fast-paced environment.