Guest Services Representative

Boeing Company; Crawley; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

23 days + UK holidays

Pension plan

BUPA Medical Plan

Well Being Programs

Paternity leave

Job summary

Boeing Company is seeking a Front of House/Receptionist to deliver first-class service to visitors and customers on-site at our Campus in Crawley. You will greet guests, manage the switchboard, process Boeing Store transactions, and handle badges and paperwork for daily visitors.

The role includes ensuring security measures, assisting with fire drills, coordinating with campus teams, and performing general administrative duties.

Qualifications

• Front of house and customer-support experience preferred.
• Proficiency in Microsoft Office and in-house systems.
• Aviation training experience preferred.
• College-related studies desired.

Responsibilities

• Meet and greet campus visitors, providing directions and information.
• Operate the reception switchboard and route enquiries to the right person.
• Process transactions at the Boeing Store till and manage stock replenishment.
• Prepare badges and paperwork for visitors/students for following day.
• Maintain and monitor security procedures; assist with fire drills and safety testing.
• Handle internal enquiries and telephone requests in a timely manner; manage post and filing.
• Document shift handovers and ensure smooth transitions between teams.

Skills

Front of house

Customer support

Teamwork

Ability to work under pressure

Education

College-related studies desired

Tools

Excel

Word

Outlook

Adobe Reader

PowerPoint

Job description

To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks as detailed below:

Customer Liaison

• Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and other visitors. Giving directions accordingly to the appropriate area of our facilities and information regarding H&S and the weekly fire alarm testing etc.
• To operate the reception switchboard, dealing with all customer enquiries or connecting them through to the appropriate person in a timely manner.
• Operating the Boeing Store till on the front desk to process transactions for all purchases, along with replenishing and ordering stock.
• Preparing badges and paperwork for the following days' visitors/students.

Security

• Initial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given.
• Operating the main car park barrier system using the CCTV
• Ensuring the security system is used in line with the requirements of IT.
• Overseeing the locker and centre keys.
• Assisting with the weekly fire drill and safety testing.
• Liaising with the Security Guards at the end of the evening shift to ensure they have all the relevant information needed for their night shift.

General/Internal Relationships

• Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manor.
• Checking briefing rooms and classrooms providing necessary stationary as required and reporting any faults/problems.
• Overseeing and monitoring the stationery for the Centre ensuring competitive quotations are sought when ordering and replenishing stock.
• Raising purchase orders, requests for taxis and general filing duties.
• Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries.
• Each shift will end with a documented handover for the next team member to utilise.
• Other general administrative duties as required from time to time.

Centre Related Activities

• Preparing Visa invitation letters as requested to the relevant Embassy, following up the process to the Customer and ensuring that all information is documented in the correct systems.
• Training new members of staff.
• Managing the collection of student names for upcoming pilot and cabin crew training.
• Proven front of house customer-support related experience preferred.
• Can demonstrate previous experience of coping under pressure, providing a professional service at all times, ability to work unsupervised but also be a team player and seeking opportunities to exceed the customer's expectations.
• Proven working knowledge and understanding of e.g Excel, Word, Outlook, Adobe Reader, Power Point and must have the ability to learn in house systems.
• Aviation training experience preferred.
• College-related studies desired.
• At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
• Monday- Friday

Shift one- 07:00-15:30 Shift two- 07:30-16:00 Shift three- 10:30-19:00

Employer will not sponsor applicants for employment visa status. Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Benefits

• Competitive salary and annual incentive plans
• Continuous learning - you'll develop the mindset and skills to navigate whatever comes next
• Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development
• Access to Boeing's Well Being Programs, tool and incentives
• 6 weeks paternity leave