Guest Services Representative

The Boeing Company; Crawley; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Competitive salary and annual incentiv

Continuous learning

Diverse and inclusive culture

23 days plus UK public holidays

Pension plan with up to 10% employer

Company paid BUPA Medical Plan

Short-term sickness: 100% pay for 26 w

Long-term sickness: 66.67% after 27th

Well Being Programs

6 weeks paternity leave

Job summary

The Boeing Company in Crawley seeks a Front of House/Receptionist to deliver first-class service to visitors and customers, manage the campus switchboard, and handle store transactions and badge preparation. The role includes security checks, scheduling, and daily administrative duties across the centre.

You will greet guests, answer inquiries, manage post and stationeries, and oversee shuttle-related tasks while supporting a diverse team in a dynamic environment.

Qualifications

• Proven front of house customer-support related experience preferred.
• Ability to cope under pressure while providing a professional service, both unsupervised and as part of a team.
• Proven working knowledge of Excel, Word, Outlook, Adobe Reader and PowerPoint; ability to learn in-house systems.
• Aviation training experience preferred.
• College-related studies desired.

Responsibilities

• Meet and greet campus visitors and provide directions and information on H&S, fire drills and facility procedures.
• Operate the reception switchboard and handle customer inquiries or route them to the right person.
• Process transactions at the Boeing Store till and manage stock replenishment and ordering.
• Prepare badges and paperwork for upcoming visitors and students.
• Carry out initial ID checks and issue security badges with appropriate access.
• Oversee car park barrier operation and CCTV, support weekly safety testing and liaise with security guards for night shifts.
• Handle internal inquiries via email and telephone and manage briefing room stationery and stock.
• Raise purchase orders, taxi requests and general filing, and manage daily post distribution.

Skills

Front of house

Customer service

Teamwork

Education

College-related studies desired

Tools

Excel

Word

Outlook

Adobe Reader

PowerPoint

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

POSITION PURPOSE:

To provide a First class, Front of House service, for all Customers and Visitors to the Campus. This will also include Campus related administration tasks as detailed below: -

Customer Liaison:

• Meet and greet campus visitors, which include checking in visitors attending simulator training sessions, classroom delegates, contractors and other visitors. Giving directions accordingly to the appropriate area of our facilities and information regarding H&S and the weekly fire alarm testing etc.


• To operate the reception switchboard, dealing with all customer enquiries or connecting them through to the appropriate person in a timely manner.


• Operating the Boeing Store till on the front desk to process transactions for all purchases, along with replenishing and ordering stock.


• Preparing badges and paperwork for the following days’ visitors/students.

Security:

• Initial ID checks must be carried out with all visitors to the Centre and security badges with the correct access to be given.


• Operating the main car park barrier system using the CCTV


• Ensuring the security system is used in line with the requirements of IT.


• Overseeing the locker and centre keys.


• Assisting with the weekly fire drill and safety testing.


• Liaising with the Security Guards at the end of the evening shift to ensure they have all the relevant information needed for their night shift.

General/Internal Relationships:

• Handling all internal enquiries/requests sent to the group email inbox or via telephone in a timely manor.


• Checking briefing rooms and classrooms providing necessary stationary as required and reporting any faults/problems.


• Overseeing and monitoring the stationery for the Centre ensuring competitive quotations are sought when ordering and replenishing stock.


• Raising purchase orders, requests for taxis and general filing duties.


• Sort and distribute incoming post and fully oversee the daily outgoing post collection including signing for all deliveries.


• Each shift will end with a documented handover for the next team member to utilise.


• Other general administrative duties as required from time to time.

Centre Related Activities:

• Preparing Visa invitation letters as requested to the relevant Embassy, following up the process to the Customer and ensuring that all information is documented in the correct systems.


• Training new members of staff.


• Managing the collection of student names for upcoming pilot and cabin crew training.

Experience & Education:

• Proven front of house customer-support related experience preferred.


• Can demonstrate previous experience of coping under pressure, providing a professional service at all times, ability to work unsupervised but also be a team player and seeking opportunities to exceed the customer’s expectations.


• Proven working knowledge and understanding of e.g Excel, Word, Outlook, Adobe Reader, Power Point and must have the ability to learn in house systems.


• Aviation training experience preferred.


• College-related studies desired.

Shift Pattern: This position operates on a shift rotation basis, with the following shift times:

Monday- Friday

Shift one- 07:00-15:30

Shift two- 07:30-16:00

Shift three- 10:30-19:00

Employer will not sponsor applicants for employment visa status.

Relocation:

This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here’s a snapshot of what we offer:

• Competitive salary and annual incentive plans


• Continuous learning - you’ll develop the mindset and skills to navigate whatever comes next


• Success as defined by you - we’ll provide the tools and flexibility, so you can make a meaningful impact, your way


• Diverse and inclusive culture - you’ll be embraced for who you are and empowered to use your voice to help others find theirs


• 23 days plus UK public holidays and a Winter Break between Christmas and New Year


• Pension Plan with up to 10% employer contribution


• Company paid BUPA Medical Plan


• Short Term Sickness: 100% pay for the first 26 weeks


• Long Term Sickness: 66.67% of annual salary from 27th week 6x annual salary life insurance Learning Together Programme to support your on-going personal and career development


• Access to Boeing’s Well Being Programs, tool and incentives


• 6 weeks paternityleave

Applications for this position will be accepted until Oct. 12, 2026

Export Control Requirements:

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift Worker (United Kingdom)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.