Guest Operations Specialist SOU

Signature Aviation Limited; Southampton; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Enhanced holiday entitlement

Defined Contribution Company Pension -

Defined Contribution Company Pension -

Job summary

Signature Aviation is seeking a Guest Operations Specialist at the Southampton FBO to deliver a warm, professional welcome to guests and crew. You will provide concierge-style support from arrival to departure, arranging transport, catering and accommodation, while handling inquiries and resolving issues.

In addition to guest services, you will support airside operations and assist with aircraft handling and ground service tasks.

Qualifications

• 18 years or older and eligible to work in the UK.
• Must pass background, criminal, and airport checks.
• Must hold a valid UK driving licence.
• Front-of-house or ramp experience in aviation or hospitality preferred.

Responsibilities

• Welcome guests and crew with a warm, professional manner.
• Provide concierge-style support from arrival to departure.
• Arrange transport, catering and accommodation; handle inquiries.
• Maintain knowledge of services and local area; resolve issues.
• Support airside operations, including aircraft handling and ground services.

Skills

Interpersonal skills

Clear communication

Adaptable

Attention to detail

IT literacy

Microsoft Office

Word

Excel

PowerPoint

Language skills

Tools

Microsoft Office

Word

Excel

PowerPoint

Job description

Guest Operations Specialist - Signature Aviation, Southampton FBO

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As a Guest Operations Specialist, you will deliver a warm and professional welcome to guests and crew, ensuring a seamless and personalised experience from arrival to departure. You will provide concierge‑style support, arranging transport, catering, and accommodation, while handling enquiries, resolving issues, and maintaining excellent knowledge of services and the local area.

Working closely with colleagues and external partners, you will coordinate guest services and flight‑related activities, ensuring all requests and amenities are delivered efficiently. You will also support administrative tasks such as processing transactions, maintaining accurate records, and updating customer preferences to enhance service delivery.

You will also support airside operations, assisting with aircraft handling, operating ground service equipment, marshalling, towing, pushback, toilet and water services, as well as manual baggage handling. A strong focus on teamwork, safety, and attention to detail is essential in this varied and fast‑paced role.

This is a fantastic opportunity for growing an exciting career in Aviation Hospitality.

About you:

The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence.

In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front‑of‑house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day‑to‑day operations. You’ll be comfortable working accurately under pressure in a fast‑paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT‑literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.

What We Offer:

Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.

• Enhanced holiday entitlement

• Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%

• Employee Assistance Program – 24/7 help, guidance and support including access to free face‑to‑face counselling

• Healthcare Cash Plan (Medicash)

• Access to an Employee Perks platform (shopping discounts)

• Free on‑site parking

• Full uniform provided (where required)

• Full access to LinkedIn Learning and ongoing Training & Development Opportunities

• Global Development Scheme Opportunities

• Mentorship schemes

• Recognition programme - performance, going above and beyond, service

• Volunteering / Charity Days

• Regular social events

• Enhanced Family Friendly Leave Policies