Guest Services Porter & Luggage Concierge

Recruit Genie; Manchester; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Discounts on stays & dining

Referral bonuses & recognition on Trip

Additional anniversary holiday

Meals on duty

Employee assistance program

Mental health support

Flexible working options

Structured training & development

Job summary

Dakota Manchester Airport is seeking a guest-focused team member to warmly welcome guests, assist with luggage, and work closely with Reception to ensure a seamless experience. You will keep the lobby and entrance area clean and guest-ready at all times, while delivering exceptional service that reflects our brand values.

The role offers a positive environment with opportunities for development and a focus on proactive guest support, including local recommendations and extra services to enhance

Qualifications

• Hands-on approach to assisting guests including luggage handling.
• Positive culture ambassador with proactive, helpful mindset.
• Detail-oriented with pride in delivering high-quality service.

Responsibilities

• Welcome guests and assist with luggage portering; liaise with Reception for seamless experience.
• Maintain lobby, entrance, and forecourt cleanliness and guest-ready presentation.
• Provide exceptional guest service aligned with Dakota service principles and values; give special attention to guests.

Skills

Guest service

Proactive attitude

Attention to detail

Flexibility

Job description

Dakota Manchester Airport is seeking a guest-focused team member to warmly welcome guests, assist with luggage, and work closely with Reception to ensure a seamless experience. You will keep the lobby and entrance area clean and guest-ready at all times, while delivering exceptional service that reflects our brand values.

The role offers a positive environment with opportunities for development and a focus on proactive guest support, including local recommendations and extra services to enhance