Guest Services Operator - Christmas Cover Guest Services · Threshers Yard, Kingham ·

Bamford Limited; Kingham; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounts on products

Local gym discounts

Padel Discount

Electric Car Scheme

Volunteering Days

Private Medical

Pension Scheme

Life Assurance

Mental Health Support

Job summary

Bamford Collection seeks a Guest Services Operator to deliver exceptional guest support across hospitality, retail and wellness brands. You will be the central contact for calls, emails and social media, ensuring a seamless guest experience with care and professionalism.

Role requires strong communication, meticulous record-keeping and the ability to multitask in a fast-paced environment. A customer-focused, detail-oriented mindset is essential for success.

Qualifications

• Experience delivering courteous, professional customer service in hospitality, retail or contact centre contexts.
• Excellent verbal and written communication with a customer-focused approach.
• Strong organisational abilities to balance multiple priorities in a fast-paced setting.

Responsibilities

• Handle inbound calls, emails and social media inquiries with professionalism.
• Process bookings, enquiries and retail orders accurately and promptly.
• Maintain accurate guest records across systems and ensure data quality.
• Resolve guest queries proactively and support continuous service improvements.

Skills

Customer service experience

Communication skills

Organisational skills

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

SALARY: £28,700 per annum
HOURS: 40 hours per week, starting in October 2026 until January 2027

ABOUT THE ROLE

We are seeking a Guest Services Operator to join the Bamford Collection, delivering exceptional service and support to guests across our luxury hospitality, retail and wellness brands. As a central point of contact, you will manage inbound calls, email enquiries and social media messages, ensuring every interaction is handled with professionalism, efficiency and genuine care.

Using your excellent communication skills and attention to detail, you will manage bookings, guest enquiries and retail orders, delivering a seamless experience that reflects the Bamford Collection's commitment to outstanding service. This is an exciting opportunity for a highly organised, customer-focused individual who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

RESPONSIBILITIES

• Deliver exceptional guest service by managing inbound calls and emails professionally, efficiently and within agreed service level agreements.

• Process bookings, enquiries, retail orders and guest requests accurately, maintaining excellent attention to detail.

• Maintain accurate guest records across all systems, ensuring data integrity and compliance with internal procedures.

• Resolve guest queries with a proactive, solutions-focused approach, escalating issues where appropriate and contributing to the continuous improvement of Guest Services.

SKILLS & EXPERTISE

• Previous customer service experience within hospitality, retail or a contact centre environment.

• Excellent verbal and written communication skills with a professional and customer-focused approach.

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

• Local gym discounts

• Padel Discount

• Electric Car Scheme (subject to criteria)

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.