Guest Services Operator - Christmas Cover

Daylesford Stays; Chipping Norton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounts

Local gym discounts

Padel Discount

Electric Car Scheme

Volunteering Days

Private Medical

Pension Scheme

Life Assurance

Mental Health Support

Job summary

Bamford Collection is seeking a Guest Services Operator to join our luxury hospitality, retail and wellness brands. You will be the central contact for guest enquiries, bookings and retail orders, delivering exceptional service with professionalism, efficiency and care.

Hours are 40 per week, starting in October 2026 until January 2027, with a salary of £28,700 per annum. This role requires a highly organised, customer-focused approach in a fast-paced environment.

Qualifications

• Experience in hospitality, retail or contact centre environments.

Responsibilities

• Manage inbound calls and emails with professionalism and efficiency.
• Process bookings, enquiries and retail orders with accuracy.

Skills

Customer service

Communication skills

Organisational skills

Job description

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

SALARY: £28,700 per annum

HOURS: 40 hours per week, starting in October 2026 until January 2027

About The Role

We are seeking a Guest Services Operator to join the Bamford Collection, delivering exceptional service and support to guests across our luxury hospitality, retail and wellness brands. As a central point of contact, you will manage inbound calls, email enquiries and social media messages, ensuring every interaction is handled with professionalism, efficiency and genuine care. Using your excellent communication skills and attention to detail, you will manage bookings, guest enquiries and retail orders, delivering a seamless experience that reflects the Bamford Collection's commitment to outstanding service. This is an exciting opportunity for a highly organised, customer-focused individual who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

Responsibilities

• Deliver exceptional guest service by managing inbound calls and emails professionally, efficiently and within agreed service level agreements.
• Process bookings, enquiries, retail orders and guest requests accurately, maintaining excellent attention to detail.
• Maintain accurate guest records across all systems, ensuring data integrity and compliance with internal procedures.
• Resolve guest queries with a proactive, solutions-focused approach, escalating issues where appropriate and contributing to the continuous improvement of Guest Services.

Skills & Expertise

• Previous customer service experience within hospitality, retail or a contact centre environment.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

Perks & Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
• Local gym discounts
• Padel Discount
• Electric Car Scheme (subject to criteria)
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.