Guest Services Manager (Day & Night)

Staycity Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aparthotel operator in London seeks a Guest Services Manager to enhance guest experiences. The role involves managing guest interactions, leading a dynamic team, and fostering community relationships. Join a diverse team that values inclusivity and personal growth.

Benefits

Paid family leave

Maternity Leave: 26 weeks fully paid

Paternity Leave: 6 weeks fully paid

Surrogacy Leave: 24 weeks fully paid

Adoptive Leave: 24 weeks fully paid

Flexible working patterns

Cycle to work scheme

Discounted overnight stays

Education support for skill development

Employee Assistance Program (EAP)

Qualifications

• 2+ years experience in a similar role, ideally within hospitality.
• Knowledge of Front Office operations.

Responsibilities

• Welcome guests and craft cocktails in the lobby and bar.
• Represent Wilde with energy and flair as a brand ambassador.
• Create memorable guest experiences through communication.

Skills

Communication

Teamwork

Customer Service

Job description

Welcome to Wilde, a thriving, exciting, and rapidly expanding aparthotel operator making waves across the heart of Europe! With an impressive track record of opening multiple new aparthotels each year, we are on an unstoppable journey with properties across iconic European cities like London, Berlin, Edinburgh, Lisbon, and Vienna.

We are seeking our next Guest Services Manager (a mix of day & 2 night shifts per week) to work with our Guest Services Hosts and the wider team across our public areas, lobby, reception, and R&B spaces. Embrace our high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage blends with local cultures to create unique experiences in each city and each Wilde property. Join us and unleash your potential!

Benefits: We want you and your loved ones to thrive. We support your health, wellness, learning, and development, and celebrate life milestones like starting or growing a family:

• Paid family leave
• Maternity Leave: 26 weeks fully paid (>1 year of service)
• Paternity Leave: 6 weeks fully paid (>1 year of service)
• Surrogacy Leave: 24 weeks fully paid (>1 year of service)
• Adoptive Leave: 24 weeks fully paid (>1 year of service)

• Flexible working patterns, including full and part-time roles
• Cycle to work scheme (Ireland/UK)
• Discounted overnight stays for you, family, and friends
• Refer and earn scheme
• Education support for skill development
• Volunteer days: 2 paid days per year for community involvement
• Employee Assistance Program (EAP) for support when needed

We would love you to have:

• 2+ years experience in a similar role, ideally within the hospitality sector
• Knowledge of Front Office operations
• Some F&B/Barista experience preferred (training available)

What you can do for us:

1. Opportunities in One Space: Welcome guests and craft cocktails in our dynamic lobby, bar, and host stand. Maintain a fun, fast-paced environment and communicate across departments to deliver excellent service.
2. Be the Brand Ambassador: Take ownership of your role with enthusiasm and pride, representing Wilde with energy and flair.
3. Make a Lasting Impact: Use your communication and teamwork skills to create memorable guest experiences.
4. Stay Driven: Set and exceed goals, pushing boundaries and celebrating successes.
5. Exemplify Excellence: Greet guests warmly, ensuring they feel welcome and valued.
6. Understand Your Guests: Learn their preferences to provide personalized service.
7. Create the Atmosphere: Adjust lighting, music, and maintain cleanliness to set the right mood.
8. Master Every Shift: Ensure seamless operations, safety, and handle any issues promptly.
9. Innovate and Improve: Seek opportunities to enhance service and operations.
10. Lead with Respect: Foster a culture of kindness, inclusivity, and respect.
11. Engage with the Community: Participate in local charity events and build community relationships.

If you can navigate challenges with kindness and clarity, we want to hear from you! Whether experienced or eager to grow, join us on this exciting journey and reach your full potential. Let’s make the world brighter, one guest at a time.

Start your Wilde journey today! Click "apply" now!