Deputy Service Manager (Days and Nights)

Gestalt; Croydon; On-site; GBP 31,000; Full time

Job summary

A leading mental health service provider in Croydon seeks a Deputy Service Manager to lead a dedicated team. This role involves supporting night staff, ensuring quality care for residents, and managing operational tasks. The ideal candidate will have experience in mental health, strong leadership skills, and a commitment to promoting a psychologically informed environment. Join us in making a difference in the lives of those we support.

Benefits

25+ days annual leave

Training and development opportunities

Employee Assistance Programme

Life assurance

Cycle-to-work scheme

Staff awards

Qualifications

• Experience working with individuals with mental health issues.
• Ability to lead a team to meet KPIs.

Responsibilities

• Lead and support your team, providing advice and guidance.
• Manage risk, property, and housing compliance.
• Oversee contract management and audits.

Skills

Leadership

IT Proficiency

Flexibility

Job description

Deputy Service Manager (Days and Nights)

Join to apply for the Deputy Service Manager (Days and Nights) role at Dublin Gestalt Centre, psychotherapy, counselling, coaching, and training providers.

Job Title: Deputy Service Manager

Location: In service based in Croydon, CR0 1EB. You will be required to work across multiple services within the area.

Salary: £30,200

Shift Pattern: 37.5 hours per week, Monday to Sunday, working across a rota including day and night shifts as the service operates 24 hours.

About The Role

We are seeking a Deputy Service Manager to lead our team in Croydon, providing leadership and line management to approximately 10 night staff. You will support and supervise during night shifts, promote a psychologically informed environment (PIE), and ensure the delivery of quality, person-centred support aligned with contractual requirements. You will work closely with day teams to ensure smooth handovers and support residents with mental health and personal development.

This is a forensic mental health service supporting 27 residents across 4 sites. Travel between sites during night shifts is required, so access to personal transport is necessary.

Key Responsibilities

• Lead and support your team, providing advice and guidance throughout employment
• Assist the Service Manager in daily operational management
• Manage risk, property, and housing, ensuring compliance and maintenance
• Handle financial aspects including petty cash and budgeting
• Oversee contract management, audits, and administrative duties

About You

We seek a passionate, motivated leader with experience working with individuals with mental health issues and complex backgrounds. You should be able to lead a team to meet KPIs, support residents effectively, and promote the service externally. Flexibility, IT proficiency, and understanding of social marginalisation are essential.

What We Offer

• 25+ days annual leave, increasing with service length
• Training, development, and progression opportunities
• Employee Assistance Programme and wellbeing support
• Additional benefits including life assurance, cycle-to-work, and staff awards

We value diversity and are committed to equity, inclusion, and supporting applicants from all backgrounds, especially those with lived experience. We encourage early applications as the vacancy may close early.

Additional Information

Applicants must have the right to work in the UK; we do not offer sponsorship. An enhanced DBS check is required. Further details about our policies are available on our website.