Guest Services Manager

Platinum Recruitment Consultancy; City of Westminster; Sur place; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

Weekly pay

40+ hours per week

Potential longer assignment

Potential permanent position

Résumé du poste

Platinum Recruitment Consultancy in London is seeking an experienced Guest Services Manager on a temporary basis to lead the front desk and guest journey. You will supervise the Reception team, coordinate with Housekeeping and F&B, and drive high standards of service with warmth and professionalism.

The role requires strong leadership, a passion for guest satisfaction, and immediate availability. Weekly pay and 40+ hours per week are provided, with a potential path to a permanent position.

Qualifications

• Minimum 2 years' guest service experience within the hotel industry.
• Previous London hotel experience is desirable.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent attention to detail and a genuine focus on guest satisfaction.
• Essential Opera Cloud and Marriott brand experience.
• Immediately available with no notice period or pre-booked holidays.

Responsabilités

• Support the Front Office Manager with the smooth running of daily operations.
• Lead the Reception team and ensure a seamless guest journey from arrival to departure.
• Deliver warm, professional and personalised guest interactions.
• Handle guest feedback, complaints and service recovery with confidence and empathy.
• Monitor service standards across Reception and lobby areas.
• Work closely with Housekeeping, Maintenance and F&B teams to ensure operational efficiency.
• Coach, support and motivate team members through on-shift leadership.
• Maintain accurate guest profiles, reporting and operational processes.
• Represent the Hotel professionally while delivering an exceptional guest experience.

Connaissances

Leadership

Guest service

Opera Cloud

Marriott brand experience

Team leadership

Outils

Opera Cloud

Marriott brand experience

Description du poste

Guest Services Manager - London | Temporary Opportunity paying weekly

We're looking for an experienced Guest Services Manager to join a stylish hotel in London on an interim basis. This is a fantastic opportunity for a confident hospitality professional with strong leadership skills to support the Front Office Manager, lead the team and make a real impact on the guest experience.

Why apply for this Guest Services Manager role?

Because you'll have the opportunity to step into a leadership position while enjoying:

• From £15 per hour, depending on experience
• Weekly pay - paid every Friday
• 40+ hours per week available
• Minimum 4-week assignment, with potential for longer
• Potential opportunity to move into a permanent position
• The chance to build your London hotel experience

Key Responsibilities

You'll play a key role in maintaining high service standards and supporting the team across the hotel.

• Support the Front Office Manager with the smooth running of daily operations
• Lead the Reception team and ensure a seamless guest journey from arrival to departure
• Deliver warm, professional and personalised guest interactions
• Handle guest feedback, complaints and service recovery with confidence and empathy
• Monitor service standards across Reception and lobby areas
• Work closely with Housekeeping, Maintenance and F&B teams to ensure operational efficiency
• Coach, support and motivate team members through on-shift leadership
• Maintain accurate guest profiles, reporting and operational processes
• Represent the Hotel professionally while delivering an exceptional guest experience

What we're looking for

We're looking for a proactive and confident hospitality professional who can lead by example.

• Minimum 2 years' guest service experience within the hotel industry
• Previous London hotel experience is desirable
• Strong leadership skills with the ability to motivate and support a team
• Excellent attention to detail and a genuine focus on guest satisfaction
• Essential Opera Cloud and Marriott brand experience
• Immediately available with no notice period or pre-booked holidays

Must have the right to work in the UKIf you're ready to take your next step as a Guest Services Manager in London, with the opportunity to gain valuable experience and potentially secure a permanent position, we'd love to hear from you.

Job Number │ GSMLON / INDFOH

Location │ London

Role │ Guest Services Manager