Guest Services Manager

Thwaites; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Bristol is seeking a dynamic Guest Services Manager to oversee a vibrant team and ensure exceptional guest experiences. This role involves welcoming guests, managing staff rotas, and providing local insights and service with a smile. The ideal candidate will be motivated and adaptable, fostering a friendly environment for both guests and staff.

Benefits

Competitive salary, negotiable based on experience

Wagestream access to earned wages

28 days annual leave (rising to 33 after 5 years)

Health cash plan

Generous employee discounts

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Qualifications

• Supervisory experience in a hotel, bar or restaurant is ideal.
• Passionate about providing a great guest experience.
• Strong communicator with a positive work ethic.

Responsibilities

• Leading a team across multiple departments to enhance guest services.
• Recruiting, training, and developing team members.
• Creating rotas to meet business demands and budgets.

Skills

Customer Service

Leadership

Communication

Job description

We’re looking for someone who can bring together a diverse team.

As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.

Your day to day;

• Greeting every one of our guests with a welcoming smile
• Providing the highest level of hospitality when working on reception or in our restaurant and bar
• You will recruit, train and develop your team of Welcome Hosts
• Create and manage rotas, ensuring staffing levels meet business demands and agreed budgets
• Ensuring all guests are aware of the hotel’s facilities and upselling services where ever possible
• Informing the guests of the local amenities, offering advice and assistance when necessary
• Giving our guests the warmest hospitality and ensuring they want to return!

Who are we looking for?

Someone who is dedicated, motivated and able to adapt to changing circumstances. As Guest Services Manager, you will be leading a dynamic team in a fast paced and expanding business.

You could be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

It would be ideal if you have supervisory experience in a hotel, bar or restaurant, but a great work ethic and an even greater personality is much more important – if this sounds like you, we want to hear from you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment