Guest Services Manager Full Time or Part Time Job Share

Dasrite Clothing; Poole; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company specializing in high-end accommodation is seeking a Guest Services Manager to enhance guest experience in Poole. The role may be full-time or part-time job share, involves team management, and emphasizes exceptional service quality.

Benefits

Competitive salary + team performance bonuses

28 days holiday (incl. bank holidays)

Flexible working (job share: Sun-Wed / Wed-Sat)

Staff stays

Company laptop/iPhone

Modern office

Wellness perks

Qualifications

• 2+ years in high-end hospitality/customer service.
• 2+ years managing teams of 5+ people.

Responsibilities

• Lead the Guest Services team and ensure exceptional service.
• Manage check-ins and coordinate with operations.
• Resolve guest issues and enhance experience.

Skills

Leadership

Attention to detail

Guest-first attitude

Job description

Guest Services Manager (Full-Time or Part-Time Job Share)

£30k-£35k + Bonus | 25-40 hours/week | Poole office

Our client operate across five premium brands. They provide high-end accommodation for the corporate and leisure sectors.

Due to an increase in workload they are now hiring either one full-time or two part-time Guest Services Managers to lead their Guest Services team. Youll be the main contact for guests post-booking, ensuring their experience is smooth, personal, and exceeds expectations. This includes managing check-ins, coordinating with operations, resolving issues, and delivering exceptional service throughout their stay.

What Were Looking For

• 2+ years in high-end hospitality/customer service
• 2+ years managing teams (5+ people)
• Strong leadership, attention to detail, and guest-first attitude
  
  

Perks

• Competitive salary + team performance bonuses
• 28 days holiday (incl. bank holidays)
• Flexible working (job share: Sun-Wed / Wed-Sat)
• Staff stays, company laptop/iPhone, modern office, wellness perks