Guest Services Leader — Build a World-Class Front Desk Team

Compass Group PLC; England; In loco; GBP 54.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel discounts

Grocery discounts

Life assurance

Pension scheme

Wellness program

Digital GP services

Learning & development

WOW Awards

Paid day off for charity

Descrizione del lavoro

Rapport Guest Services in South East England is seeking a Guest Services Manager to lead a brand‑new team of Rapport ambassadors, directing front‑of‑house operations, reception and guest services to create a standout experience for every visitor, client and colleague.

You will recruit, onboard and develop the team from day one, monitor KPIs, champion the client brand, resolve guest issues, and collaborate with internal departments to drive continuous improvement.

Competenze

• Two years of proven leadership in a guest-facing or service-led environment.
• Strong HR and recruitment understanding.
• Passion for developing people and delivering high service standards.

Mansioni

• Build and maintain stakeholder relationships to support seamless service.
• Identify and drive service enhancements for the guest journey and efficiency.
• Recruit, motivate, coach and develop your team to exceed expectations.
• Champion the client brand by upholding standards and values.
• Monitor KPIs to assess guest satisfaction and performance.
• Collaborate with internal departments to resolve guest issues quickly.
• Support recruitment and people processes including onboarding and reviews.
• Facilitate feedback sessions to encourage continuous improvement.
• Prepare clear operational reports on monthly and quarterly metrics.

Descrizione del lavoro

Rapport Guest Services in South East England is seeking a Guest Services Manager to lead a brand‑new team of Rapport ambassadors, directing front‑of‑house operations, reception and guest services to create a standout experience for every visitor, client and colleague.

You will recruit, onboard and develop the team from day one, monitor KPIs, champion the client brand, resolve guest issues, and collaborate with internal departments to drive continuous improvement.