Guest Services Host – Cardiff (Evenings & Weekends)

Mitie Group plc.; Cardiff; On-site; GBP 14,000 - 18,000; Part time

Job summary

Mitie Group plc. at St David's Cardiff is seeking a Guest Services Host on a temporary basis to welcome guests, assist retailers and ensure a safe, vibrant centre environment.

The role requires delivering a warm, friendly service across face‑to‑face, phone, email and social channels, with a focus on information provision, tourism support and incident resolution. This position works 20 hours per week, including evenings and weekends, at a rate of £13.45 per hour.

Qualifications

• Deliver warm, friendly guest service across all channels.
• Communicate clearly with guests, retailers and colleagues.
• Demonstrate strong teamwork and a proactive approach to tasks.

Responsibilities

• Deliver a warm, friendly and professional service to all guests, retailers, contractors and colleagues.
• Act as a knowledgeable ambassador for St David's Cardiff, providing centre information and local recommendations.
• Respond to guest enquiries promptly across face‑to‑face, telephone, email and social media.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Outlook

Excel

Job description

Mitie Group plc. at St David's Cardiff is seeking a Guest Services Host on a temporary basis to welcome guests, assist retailers and ensure a safe, vibrant centre environment.

The role requires delivering a warm, friendly service across face‑to‑face, phone, email and social channels, with a focus on information provision, tourism support and incident resolution. This position works 20 hours per week, including evenings and weekends, at a rate of £13.45 per hour.