Temp Guest Services Host – Evening/Weekend Engagement

Mitie Cleaning & Hygiene Services; Cardiff; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices benefits

MiDeals discounts

Cycle to work

Life cover

Employee share plan

Job summary

Mitie Cleaning & Hygiene Services is seeking a Guest Services Host for St David's Cardiff. The temp role covers 20 hours per week, including evenings and weekends, at St David's Shopping Centre. The position offers a rate of £13.45 per hour and reports to the Guest Services Lead.

You will deliver warm, friendly service, act as a centre ambassador, handle inquiries across multiple channels and support events and visitor engagement within the centre environment.

Qualifications

• Deliver warm, friendly, professional service to guests, retailers and colleagues.
• Provide centre information, local recommendations and tourism support.
• Respond to guest enquiries via face-to-face, phone, email and social channels.

Responsibilities

• Deliver a warm, friendly and professional service to all guests, retailers, contractors and colleagues.
• Act as a knowledgeable ambassador for St David's Cardiff, confidently providing centre information, local recommendations and tourism support.
• Respond to guest enquiries promptly and professionally across a variety of channels, including face-to-face interactions, telephone, email and social media.
• Encourage guest engagement and feedback through the Made You Smile platform and other centre initiatives.
• Take ownership of guest feedback, concerns and complaints, ensuring these are resolved effectively and followed through to completion.
• Support the delivery of centre events, campaigns and activities that enhance the guest experience.
• Maintain guest services areas as clean, welcoming and presentation-ready.

Skills

Guest service

Communication

Teamwork

Time management

Professionalism

Adaptability

Attention to detail

MS Office knowledge

Tools

Microsoft Office (Outlook, Excel)

Job description

Mitie Cleaning & Hygiene Services is seeking a Guest Services Host for St David's Cardiff. The temp role covers 20 hours per week, including evenings and weekends, at St David's Shopping Centre. The position offers a rate of £13.45 per hour and reports to the Guest Services Lead.

You will deliver warm, friendly service, act as a centre ambassador, handle inquiries across multiple channels and support events and visitor engagement within the centre environment.